I ordered a starter set and an extra kit last week, Monday. I got the emails saying tha...

GetHuman816905's customer service issue with Dollar Shave Club from June 2018

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I ordered a starter set and an extra kit last week, Monday. I got the emails saying that they shipped. I got billed for the boxes. The tracking links do not work and I have no way of knowing if they have actually been shipped. Can someone please tell me where my packages are or how long it will be before I get them or how I can cancel my orders and get a refund?
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Dollar Shave Club

Customer service issue
Reported by GetHuman816905
Jun 25th, 2018 - 4 mons ago
I have an issue with Dollar Shave Club too
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Seen by 5 customers so far
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Items needed
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Billing address
Email address on the account (if applicable)
Timeline
GetHuman816905 started working on this issue
Jun 25th 1:29am
GetHuman816905 indicated the issue is not fixed yet.
Jun 25th 2:51am
GetHuman816905 confirmed the issue is fixed. Hooray!
Jun 26th 2:29am