I got a call to come pick up a resident that I take care of who was shopping. The DG e...
GetHuman2234203's customer service issue with Dollar General from February 2019
Help with my Dollar General issue
First: share to improve GetHuman2234203's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2234203's next move: try the Dollar General help center.
Dollar General doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2234203 will want to follow the link below to head to their help center. We will check on GetHuman2234203 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2234203 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2234203's own words
I got a call to come pick up a resident that I take care of who was shopping. The DG emoployee said the parking lot was icy and she didn't want this customer falling in their parking lot. I get over there and the customer was gone. The parking lot looked fine. When I asked where the lady was the employee said she was gone. I said where was she having trouble? Your parking lot looks okay to me. She pointed to the edge of the parking lot near the road. When I mentioned we would do the survery and say the parking lot was icy she then said they didn't own that portion of the property. Then why did she call and say to come get the customer off of their icy parking lot??? And then not even get the customer to wait so they could be picked up. This staff's name was Sam.
GetHuman2234203 did not yet indicate what Dollar General should do to make this right.
I have an issue with Dollar General too
How GetHuman2234203 fixed the problem
We are waiting for GetHuman2234203 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.