Print Order*: ***********Item Ordered: AQUABOT T*RC Plus Pool Cleaner*Order Date: ** Ma...

GetHuman4885805's Returns issue with Doheny.com from May 2020

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The issue in GetHuman4885805's own words
Print Order*: ***********Item Ordered: AQUABOT T*RC Plus Pool Cleaner*Order Date: ** May ***The pool cleaner (S*N ******) was received on ** May ** and registered for warranty. Upon assembly, I found the float cable insulation was damaged (cut * split) near the connection to the cleaner. *After some difficulty, I was able to contact the manufacturer to file a warranty claim. I spoke with Ms. Dana Moore on ** May **. I was told that a replacement cleaner would be shipped and should be received in "* to * days". On Friday ** May I called to inquire about the expected delivery of a replacement pool cleaner and requested a tracking number for the shipment because it had not arrived after four days.On ** May ** I again contacted Ms. Moore because the replacement cleaner had not arrived. However, the shipment is over a week later than originally promised and I (as stated in the below email) have decided to cancel the order.*I requested Ms. Moore send me a pre-paid return shipping label in order to return the defective pool cleaner.*On ** May ** Ms Moore that the replacement pool cleaner "shipped yesterday". I informed Ms. Moore that the replacement pool cleaner will not be accepted.In the event that I am not home to refuse delivery, I will need a per-paid return shipping label for it as well.*On ** May ** I called Doheny Customer service and spoke wit "Susy". After checking with a supervisor, Suzyinformed me that Doheny could not provide any assistance. I advises Suzy that I had canceled payment on my charge card.*Today - ** May ** - I contacted Ms. Moore to inquire about the return shipping label. She told me that this was an issue to be addressed to Doheny's.

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Doheny.com

Returns issue
Reported by GetHuman4885805
May 29th, 2020 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 42 others
0 customers following this

Timeline

GetHuman4885805 started working on this issue
May 29th, 2020 2:26pm
GetHuman4885805 indicated the issue is not fixed yet.
May 29th, 2020 7:06pm
GetHuman4885805 indicated the issue is not fixed yet.
May 29th, 2020 9:53pm