I bought a Dodge ram Pro Master **** commercial van about * months ago for my delivery...

GetHuman-ottenequ's customer service issue with Dodge from December 2018

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The issue in GetHuman-ottenequ's own words
I bought a Dodge ram Pro Master **** commercial van about * months ago for my delivery business with only **,*** m on it. This vehicle has been broke down for over a week ( in North Dakota and I live in Missouri)and no one seems to be able to repair it. Seemed like it always had a transmission problem (shifting issues and not going into gear) and various other problems. Even though it is still under the power train warranty, the dealership is saying the clutch is defective and it is not a warrantable item even if the clutch failure was caused by another defective part in the transmission, which has since been replaced. I have been getting the run around from FCA representatives and cannot seem to come to a resolution.Found out that the dealer has to be a specialized dealer to work on it. Had I know this i would not have purchased this vehicle. As this vehicle was intended to be used for a delivery business, down time is very costly and again FCA does not seem to care. VERY DISSATISFIED WITH THEIR CUSTOMER SERVICE!!!!!! I feel their only care seems to be for their bottom line and not customer service.

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Customer service issue
Reported by GetHuman-ottenequ
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 384 others
0 customers following this


GetHuman-ottenequ started working on this issue
Dec 26th, 2018 5:18pm

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