Dodge Customer Service Issues

We recently got a new Dodge truck, and my husband usually handles minor maintenance tasks. When he changed the transmission fluid using his usual brand, we had to take the truck to Clovis Chrysler-Dodge. They informed us that the fluid was problematic and charged us $[redacted].82 for rectifying the issue. Despite my husband suggesting we move on, I feel compelled to address the poor treatment we received from the service department. While we love our Dodge and have faced several recalls, the disrespectful behavior because I am a woman needs to be addressed. They only mentioned a potential refund after expressing my disappointment, but their lack of assistance is frustrating. I am determined to resolve this matter. Thank you, Kathy Abeloe.

I experienced a front wheel hub break on my [redacted] Dodge Ram on Dec 21st while heading home for Christmas and had it towed to Crown Dodge in Greensboro NC. Unfortunately, a service technician at the dealership failed to check the CV boot and upon picking up the vehicle on Dec 29th, I discovered the fender well was filled with grease after driving [redacted] miles home. Due to this issue, I am now stuck in NC awaiting East Carolina Dodge in Greenville NC to address the problem. As a result, my family's plans for New Year's Eve and New Year's Day have been disrupted. The lack of responsibility and professionalism from the service departments at both dealerships has been disappointing, and the delays in resolving the issue are frustrating. The dealership in Greenville NC is now having difficulty obtaining the necessary part, prolonging the repair process beyond an acceptable timeframe. I am seeking prompt resolution to get my truck back on the road.

I bought a [redacted] Dodge Journey and have been facing constant issues with it. The car makes a whistling noise, but the dealership initially dismissed it, telling me to just turn up the radio. They offered me $21,[redacted] for a buyback three months ago, but nothing came of it despite fulfilling their requirements. Now, as I request to return the car due to the ongoing problems and delays, they want to deduct $4,[redacted] because I exceeded 10,[redacted] miles while waiting for repairs. They're also pressuring me to buy another vehicle from them, but I have no down payment and fear being stuck with a car I despise. I feel trapped dealing with this dealership. Any advice would be appreciated.

We recently brought our Dodge Ram truck to the Dodge dealership in Waxahachie for airbag work and a recall. Unfortunately, while it was there, the aftermarket radio with features like GPS and a touch screen was stolen from the truck. The service manager, Pete, has been unhelpful and even suggested we were involved in the theft. We were informed they are not responsible and can only replace it with a standard used radio, which we believe is unfair. Despite several attempts, we had trouble reaching the manager and felt mistreated during the process. We simply want a comparable radio to what was taken. While Shannon, the GM, reached out and was polite, we still disagree with the resolution. We have consulted other dealerships who advised this situation should be handled differently. We are honest people not looking to profit, just seeking fair treatment. The way we've been treated by Pete has made us stand our ground on this matter. We value integrity and want to ensure our son's truck is restored with a radio similar to the one that was stolen.

I am experiencing issues with the transmission of my [redacted] Dodge Journey, and I am frustrated with the lack of assistance from Dodge Customer Care. The vehicle broke down unexpectedly in Lawrence, KS, and despite contacting several departments and dealerships, I have not received satisfactory help. The estimate for repairs is $[redacted], and I am waiting for approval for financial assistance from Dodge Customer Care. The continuous back and forth without a resolution has left me dissatisfied with the level of service provided. I am eager to understand why I was denied assistance and why a relatively new vehicle like mine had a transmission failure at [redacted],[redacted] miles, especially when the scheduled maintenance was not due until [redacted],[redacted] miles. The lack of support and communication has been disappointing after being a loyal customer who purchased two vehicles from Dodge. This ongoing ordeal is testing my patience and satisfaction with Dodge's customer service.

I recently had an oil change at Harold Zeigler dealership in Wyoming, MI, and was quite disappointed with the service. The technicians were filthy and unprofessional. Despite my request for seat covers due to my Challenger's red Alcantara interior, they didn't use them. Additionally, they struggled with driving manual, stalling my car multiple times while arguing among themselves. They even scraped the underside of my car on the lift and were unsure how to remove the Shaker cover to fill the oil until I intervened. Their use of an impact tool on a plastic cover and leaning on my bodywork without protection added to the lack of professionalism. Overall, the experience felt chaotic and disorganized, more like a high school mechanic training session than a dealership service. I had higher expectations and regret purchasing an oil change contract. I'm now considering canceling it, as this dealership is my nearest option for Dodge service.

Good morning, I'm writing this email after feeling extremely tired, frustrated, and utterly disappointed with the representation of Dodge/Chrysler by Reedman Toll Autogroup. I leased a [redacted] Durango through a leasing company associated with your establishment that was delivered to me in Queens, NY. Despite not being cleaned due to weather, which wasn't a concern, I discovered a burn mark on the front bumper the next day. The car had issues with the stabilization control and auto Stop/Start while in traffic in NJ with only [redacted] miles. I contacted the leasing company, who instructed me to return the car to you. Upon doing so on 2/6 at 9 AM, the car wasn't promptly checked, causing delays. I was given a basic Chevy Equinox as a rental instead of a comparable vehicle to my Dodge Durango, which inconvenienced me due to my family size. Communication with your staff proved challenging, with unhelpful responses and difficulty in obtaining information about the repairs being done or when my vehicle would be ready for pick-up. This experience has been unprofessional and frustrating, considering I've only had the truck for a week and am facing significant mileage concerns for my lease end. I hope for a swift resolution and better customer service moving forward. Thank you.

I have recently relocated to Dallas, TX and visited Freedom Dodge for my 60,[redacted]-mile check-up and oil change. The staff advised me on additional services but ended up only completing the oil change and engine flush due to missing parts. I was charged over $[redacted]. When I contacted my Missouri dealership, they informed me that the engine flush was not necessary yet. I feel misled and would like a refund or credit for the unnecessary service. I will return on Friday for the remaining work but will seek another dealership moving forward. I can provide more details about my experience if needed.

My Pro Master City from [redacted] experienced a breakdown last Thursday evening, on February 14. After contacting the dealership the next day, I was informed that they could not examine my vehicle until March 1, [redacted]. I emphasized that it is essential for my business and requested earlier assistance. Despite inquiring about speaking with a service manager, I was informed they were not available and would return my call - which they never did. On Monday, when I contacted the dealership once more, I was redirected to the general manager, David Driver, who was unavailable. After providing my contact information, and waiting the entire day with no response, I am now reaching out for help from headquarters. As a business owner, I rely on this vehicle and the extended warranty it came with. I expected a prompt resolution and a loaner vehicle for extended repairs, as promised. Please assist me in resolving this issue promptly, as the dealership's customer service has left me dissatisfied.

I bought a certified [redacted] Dodge Durango in December [redacted]. By June [redacted], I encountered problems with starting the vehicle. It took multiple attempts to start, and it would stall, especially on inclines. Despite the dealer's attempts, they couldn't find the issue. In November [redacted], the starter made noise, emitted smoke, and had a burning smell. After having it towed to a local mechanic, they confirmed the starter burned out due to excessive starting attempts, costing around $[redacted] for the replacement. The issue recurred in January [redacted], leading to another starter replacement, as the shop discovered a known issue with the TIPM and fuel relay in the [redacted] Dodge Durango. Despite a prior repair related to a recall, the problem persisted. With total repair costs nearing $[redacted], I'm seeking reimbursement from Chrysler/Dodge due to this unnecessary financial burden. Hoping the vehicle remains problem-free going forward. Appreciate any assistance provided.

I purchased a [redacted] Ram [redacted] recently, specifically choosing a model with power folding mirrors. However, the inclusion of a tow package has caused the mirrors to be oversized, hindering my ability to fit it into my garage. The tow package removed the power folding and heated mirror features I desired, leaving me with impractical mirrors for my needs. Despite paying for the features twice through different packages, I am left wanting the standard size, heated, power folding mirrors instead of the oversized ones meant for towing. It is puzzling why Dodge would equip the Ram [redacted] with large mirrors for towing travel trailers when there are more suitable options like the Ram [redacted] and [redacted]. I have observed similar configurations in other trucks with the same packages, prompting my request to have the mirrors I originally desired.

I had significant engine work completed on my Dodge Dart 1.4 Limited in [redacted] while it was still under powertrain warranty. Everything, including the turbo and air intake, was serviced at Crown Dodge in Fayetteville, North Carolina. Recently, during a routine oil change, I was informed that the turbo is leaking oil, which is surprising and concerning. Despite multiple attempts to reach out to Crown Dodge with no success and being disconnected by the Dodge customer service line, I feel incredibly frustrated. My family owns a total of six Dodge vehicles, four of which are brand new, and we have always been loyal customers. Unfortunately, we are currently stationed in Fort Leonard Wood, Missouri, due to my husband's military service, making it impossible for me to address the issue at the original facility. I believe the work should be under warranty, especially since they had my car for four weeks and assured me of its quality. I urgently need clarification on how this issue could have occurred and a plan for who will be responsible for the necessary repairs. Despite my frustration, I hope to find a resolution as soon as possible. Sincerely, D. Latimer

I purchased a [redacted] Dodge Journey in May of [redacted] and within less than a year, I have faced multiple issues with it shutting off unexpectedly, particularly in traffic. Despite visiting the Walker Jones service department in Waycross, GA on several occasions, the problem persists after they claim to have fixed it. Most recently, I collected my truck on March 12, [redacted], only to find the check engine light illuminated. Refusing to return to Walker Jones, I have involved FCA, and a case worker named Maria is assisting me. The constant back-and-forth has left me feeling unsafe, especially after a recent incident where the vehicle cut off while I was turning, putting my kids and me in danger. It's a distressing situation, and I desperately seek a resolution to trade this unreliable vehicle for a safer option.

I visited a local dealership regarding my college son's [redacted] Jeep Grand Cherokee, which wouldn't start. They diagnosed the issue as the key fob or card receiver, charging $[redacted] for diagnosis. The key fob was the problem, and they discovered the brake fluid reservoir cap was missing, recommending a flush and fill for $[redacted]. They knew we had another key fob elsewhere. Initially, we thought we had to buy a new fob, but after spending the money, they showed us how to start the car with the dead fob. It was frustrating to receive this information only after buying a new fob. I won't return to Raidons in Monroe, WA, due to what I perceive as unethical business practices.

We brought in a Dodge Caravan mini van to a Dodge dealership because items were falling into a gap under the sliding accordion door on the console, including a driver's license. Dodge Dealership should inform drivers about this issue. To retrieve the license, two clips needed to be removed, which should have taken 5 to 10 minutes. We ended up waiting for about an hour due to others being attended to first. The actual job was quick, but we were shocked to be charged $[redacted].21 when we went to pay. We were not expecting such a high cost for a simple task. After this experience, we have decided not to return to a dealership for minor jobs that a technician can handle independently.

I've been dealing with my [redacted] SRT Dodge Challenger, currently at 8,[redacted] miles, for the same issue - the radio. The dealership insists it's my phone causing the problem, but I disagree as my phone has always worked well in the car until now. Suddenly, my Spotify stopped working, the radio screen won't display song information, it won't connect automatically, and it won't let me skip songs. Strangely, it works fine with my Tribit speaker. The USB works intermittently, and they claim it's my cord, but this is the fourth cord with a supposed short. Despite the car being under warranty with an extended warranty, I feel they are avoiding fixing it. I even had my phone checked at Verizon, and it's working perfectly. I hope for a resolution considering our repeated business with this dealership. Additionally, there's an issue with the recent calls selection redirecting to the climate screen.

I brought my [redacted] Dodge Ram [redacted] Dually to Landmark Dodge dealership in Independence, Missouri for service due to a scraping sound from the front end resembling a bearing issue or brake chirping. After an unsuccessful initial diagnosis and test drive, a noise came back, leading to the identification of a problem with the front driver side wheel hub assembly. The quoted repair cost for both sides was $1,[redacted], with parts amounting to $[redacted] per side. During the inspection, it was discovered that there was damage on the right Dooley from an incident when they were moving the truck, requiring extensive repair and impacting my plans to use the truck for towing by the weekend. Despite the inconvenience, they offered to reduce the price of the front-end work and provide a rental while they addressed the damage on the truck's side. However, they declined to repair damage on the tailgate from a previous incident citing profit margins in the body shop. This experience has been frustrating, as I rely heavily on my truck for various purposes, including work and towing. I am considering how best to approach the situation while maintaining reasonableness and ensuring all necessary repairs are taken care of.

I brought my [redacted] Dodge Ram [redacted] diesel dually to Landmark Dodge in Independence, Missouri for service due to a squeaking noise in the front end, suspecting a bearing or brake issue. After they initially couldn't detect the sound, they later discovered it was the front hub assembly that needed replacement on both sides, costing around $1,[redacted]. They also informed me about a dent on the back passenger side dually, which they admitted happened while moving the truck out. They offered to fix the damage at no extra cost, but it would take 4 to 5 days to repair. This is frustrating as I needed my truck back sooner to tow a fifth wheel.

I recently purchased a [redacted] Dodge Ram [redacted], and the engine light had been intermittently turning on. Last week it stayed on, so I went to O'Reilly's to have it checked. They provided a code of U11E9 related to the shutter grill. This issue caused me a lot of stress as we are limited financially, especially since my husband had a stroke and can no longer work as an electrician for CCADepot. We reside in Corpus Christi, Texas. After investigating, we discovered that circuit no. 41 had been tampered with, and my husband, with my assistance, managed to fix it, resulting in the engine light turning off. I am concerned about the quality of vehicles being sold and the challenges they pose to customers like us. I hope the company addresses this and takes responsibility. The car dealer we purchased from was Nissan in Kingsville. I am looking forward to hearing back from you soon.

I need to share a complaint about my Dodge Charger. The uconnect system stopped working after just a year. Additionally, the driver's seat is stuck, causing discomfort when trying to adjust it. To work around the malfunctioning trunk control, my husband rigged a string through the passenger side, which is quite embarrassing. As an author who travels, having a functional trunk to transport equipment is essential. Lastly, there is an issue with the airbag light coming on while driving, yet I was informed there is no current recall for this problem.