Dodge Customer Service Issues

Dear Sirs, I would like to bring to your attention an issue regarding the plastic tape covering the holes in the trunk lid area of my new [redacted] Dodge Challenger SXT Plus. It seems that during the preparation of the vehicle, the plastic tape was not removed, and upon inspection, I noticed sediment and dirt underneath the tape. I am unsure if these holes are meant for drainage, fabrication, or another purpose. If they are drainage holes, I wonder if there should be rubber plugs present instead. I am also unsure if the tape should be removed or kept in place. Unfortunately, I am unable to attach photos at this time. I would greatly appreciate your prompt response and assistance with this matter. Thank you for your time and consideration. Sincerely, RE

Subject: Concerns About Customer Service at Laura Chrysler Dodge Jeep RAM Dear [Redacted], I am reaching out to share my recent experience with Laura Chrysler Dodge Jeep RAM in Sullivan, Missouri. Following my interest in one of their cars, I provided my credit history information and that of my co-signer to the representative. Despite assurances from salesman Kent that it wouldn't be an issue, the situation deteriorated when I mentioned considering other dealerships. The representative indicated disinterest if I was exploring other options. Subsequently, after indicating my continued interest, it took multiple follow-up calls over 10 hours to receive a return call, only to be offered a lease on a Dodge Challenger far above the listed price. Finance manager Don mentioned my credit score being too low, disregarding the high score of my co-signer who resides separately, a requirement I found puzzling considering my girlfriend's positive experience at a Nissan dealership. The service and professionalism displayed by the staff, notably Laura, Kent, and Don, were disappointing and disrespectful. I wanted to bring this to your attention, as I've encountered similar complaints online regarding these individuals. Thank you for your consideration. Sincerely, (Your Initials)

I have been a dedicated Chrysler and Dodge vehicle customer for years. Recently, I have encountered significant safety issues with my [redacted] Dodge, which has already cost me a substantial amount to repair, including an engine replacement back in [redacted]. Despite bringing it in for safety recalls, the unresolved electrical problems have put me and my children in dangerous situations, like when my car stalled on the highway causing a serious accident. The malfunctioning seatbelts and faulty wiring are putting us at risk. I fear for our safety and demand a resolution, possibly through restitution or a vehicle replacement. I have diligently kept all service records and now face financial hardship due to the repairs and outstanding loan payment. I am considering legal action to address these ongoing safety concerns that haven’t been adequately addressed.

Yes, I did submit an inquiry. We are disappointed that there was no notification about the black truck being sold in-person or on the website. Additionally, the appraisal on your website indicated a range of $16,[redacted] to $18,[redacted], leading me to refer to $17,[redacted]. I am unsure where the $15,[redacted] offer came from. Despite checking Kelly Blue Book and noticing a similar value, it seems the gray truck has a minimal price difference due to its paint, which doesn't justify the increase. I am not willing to pay extra for accessories that were not listed on the webpage; this feels like misleading advertising. I intend to escalate this matter to the Better Business Bureau, Dodge corporate, and the attorney general if needed. I am firm in declining that price. I have already communicated this to the salesperson, and my next steps will involve reaching out to the BBB and the attorney general. Can you assist me with this issue?

I visited Lithia Chrysler Jeep Ram of Corpus Christi to purchase a truck that was featured on their website. I spoke with James, a salesperson, about buying a black ram with the listed stock number. Upon arriving at the shop after driving an hour, James informed me that the black truck had been sold the previous week. Disappointed, I was offered a white one for a thousand dollars more or a gray one with the same features for the same price. Despite expecting a trade-in value between $16,[redacted] and $18,[redacted] based on their website and Kelley Blue Book, they only offered me $15,[redacted] for my trade-in, which was not satisfactory. I expressed my concerns to James about the lack of communication regarding the sold truck, discrepancies in the trade-in value, and the pricing difference for the gray truck. I also mentioned that accessories not listed on the website should not be included in the price. I stated my dissatisfaction with the situation and mentioned involving consumer protection agencies if necessary. Sincerely, Steven S.

My father purchased a [redacted] Dodge Charger for $23,[redacted] and paid it off some time ago. He also bought a $3,[redacted] service warranty insurance for guaranteed servicing if specific parts failed. Since last October, the car's heart has been failing. Despite multiple part replacements, more issues keep arising. The car has been in the shop since January, and there's no clear answer on when the parts will be available or when the car will be ready. Although patient, the managers have become uncooperative, deflecting questions and raising unrelated queries. It's been almost six months without the car despite the hefty investment in guaranteed service. Dodge should have rebuilt several vehicles in this time, given that the car is fully paid off, yet insurance payments continue monthly for an unusable vehicle. Assistance is needed.

Hello, I am Ms. Atkinson. I own a [redacted] Dodge Challenger RT and I am very fond of the yellow air dams/spoiler protectors that came with my car. Unfortunately, one of them got damaged, and I have been unsuccessful in finding a replacement set. Every dealership I have contacted has informed me that these yellow covers are not sold as separate parts because they are only intended for shipping the cars to the dealership. I am eager to find a solution as I truly adore the way they enhance the appearance of my car.

In April, we took our family vehicle, a [redacted] Dodge Durango Citadel, to our mechanic. They found an issue with the #3 cylinder, leading to metal shavings getting into the engine. The repair cost was estimated to be over $[redacted]. To explore other options, we contacted our local Dodge dealer, Jeff Wyler of Lawrenceburg. Donny, the representative, initially mentioned a repair cost of around $[redacted] which seemed more manageable. After dropping off the vehicle for diagnosis, the final repair cost escalated to over $[redacted] due to additional issues, eventually reaching $[redacted]. Despite our frustration with the rising costs and discrepancies, we engaged with the manager, Eric, who explained parts costs. However, the situation became more complex as new problems arose, leading to delays and more expenses. Attempts to resolve the situation by discussing recorded calls and involving higher management did not yield the desired results. Eventually, we were charged $[redacted].17, mostly covered by credit cards unexpectedly. We faced tire pressure issues post-repair, adding to our discontent. Our hope was for a resolution close to the original quoted price plus a little extra for the stress endured.

I bought a new [redacted] Ram [redacted] 4WD but started having issues with the door locks a few months later. Even after replacing multiple door switches, the problem persisted. The dealership diagnosed it as a faulty integrated power module and charged me $[redacted] to fix it, claiming it wasn't covered by Dodge's warranty. Despite my complaints, the dealership was unresponsive. Years later, the same part is malfunctioning, proving to be a costly replacement. Recently, I discovered that there might be a recall for this particular component.

I own a [redacted] Dodge Ram [redacted] Hemi Big Horn. Recently, I visited Galeana in Fort Myers, FL, where they have mistakenly linked another person's truck to my file in their database. Despite my requests, they are struggling to rectify this error. For instance, a salesperson there misidentified my truck model. Trying to correct his mistake, I showed him my Hemi Big Horn, leaving him speechless. Subsequently, I visited a dealer in Cape Coral for recalls U07 & U53 after receiving a card. However, they found no updates available and discovered Galeana had incorrectly marked me as declining updates. This situation is not only unacceptable but potentially hazardous. I urge someone to address this with the dealer as it poses a safety concern. For any further communication, please contact me at [redacted].

I brought my [redacted] Dodge Adventure to Dodge service at Fulton Sacramento Dodge Jeep for a 9:40 appointment. The service representative, Darren, initially mentioned the diagnostic would be finished by 4 p.m. After trying to follow up by leaving messages and not getting a response, I was informed that my paperwork was missing, and the service manager was unavailable for the weekend. This left me stranded without transportation. Upon reaching Darren the next day, he claimed to have called back but had been contacting the wrong customer. He mentioned that the technician couldn't replicate the horn issue, easily triggered by touching the fuse box under the hood. He proposed having another technician examine it and offering a discount on the diagnostic fee. Unfortunately, there were no loaner vehicles. Despite claims of speaking to the absent service manager multiple times, I am dissatisfied with the service. This car was bought new from Dodge, and their handling of the situation has been disappointing. I am eager for a response.

I purchased a [redacted] Dodge Charger a year ago, and recently, I've been receiving an error message about electronic stability control on the dashboard. I took it to the Dodge dealership, but they couldn't start the car to diagnose the issue. Despite informing them that I had just replaced the battery, they still charged me $[redacted] to inspect it. Dissatisfied with their service, I left without a resolution. Two weeks later, I was in an accident caused by the stability control device malfunctioning. Following up with Dodge via email proved fruitless as they claimed there was a recall for Rams but not Chargers. Feeling ignored and experiencing physical pain, financial loss, and car payment issues, I confronted the manager at Napleton in Osceola Parkway, Florida, only to be dismissed. I am now considering legal action due to my injuries and financial strain. Dodge's lack of concern for customer safety and well-being is unacceptable. I urge potential Dodge Charger buyers to avoid this model until this matter is resolved to my satisfaction. I intend to share updates regarding this situation.

The automatic sliding door on my Grand Caravan was stuck shut. The first place I went to said it needed a new lock actuator for $[redacted]. Another mechanic fixed it for $94.41! It's ridiculous how Chrysler/Dodge charges so much for a simple fix. I found others with the same issue online who fixed it themselves for around $60. It's frustrating that such a common problem costs so much to repair. I've been a Dodge owner for years, but after this experience, I'm considering a Toyota Sienna for my next vehicle. Just had to share my frustration.

I'm unsure how to begin telling my story, but I initially shared it on Facebook and also filed a police report and a complaint with the BBB. The dealership's service staff informed me that the individuals who stole and damaged my car allegedly entered by scaling the fence at KY3, and they claim to have video evidence of this. However, they refuse to provide me with the footage. Feeling frustrated, I believe contacting the media might raise awareness and caution others about using this dealership, which seems to evade responsibility for damage or theft in their secured rear lot. My intention is to alert people to the risks involved in leaving their vehicles at Corwin. It's been three months since the incident with Corwin Dodge in Springfield, MO. To provide context, I purchased my [redacted] SRT Charger from them. Initially, I took it in because at [redacted] miles, I noticed oxidation on the paint of my $54K vehicle. After leaving it with them on a Tuesday morning, the following day, I received a call from Darrin, a service advisor, disclosing that overnight, someone had hopped the fence, stolen all four tires, wheels, and lug nuts, and then left my car on the ground. Upon rushing to Corwin, I found my car with front rotors resting on the pavement. In brief, after discussions with the dealership manager, Steve Snodgrass, he promised resolution. However, I ended up handling everything through my insurance company and incurring a diminished value loss of $15K to $20K, as per estimates from other dealerships evaluating the car with a major incident now recorded on Carfax. Additionally, I had to cover the deductible. This experience left me disillusioned with the dealership's integrity and customer care, despite my significant prior spending there. Consequently, I plan to lodge complaints with the BBB and Dodge corporate.

Customer number [redacted], invoice number [redacted]. I purchased a service contract for 4 oil changes in Florida, but I reside in Virginia. Unfortunately, this package is not valid in Virginia, as revealed by my Dodge dealer's investigation. I was assured by [redacted] Jose Ortiz Jr that the package would work in Virginia, which appears to be inaccurate. I am disappointed that this service is only applicable in Florida and was not made aware of this limitation when purchasing. Had I known, I would not have made the purchase at this Dodge dealer and would have visited Ft. Myers Dodge instead, where all my previous packages were honored. I am seeking a refund for this misunderstanding. Please contact George Steele at [redacted].

Our [redacted] Dodge Journey has had recurring issues with blowing the head gasket on the even side bank. After being fixed last July, it has unfortunately happened again one year later despite being repaired under a recall. I have reached out to Pure Country dealership in Grayson, Kentucky, and they are willing to inspect it. They mentioned fixing it if it's the heads again but have mentioned keeping the car for repairs without offering a loaner vehicle. This presents a challenge for my family as we heavily rely on the car for work and medical appointments, especially as I am disabled. A loaner vehicle or rental would greatly help us during this repair period.

I have a [redacted] Dodge Charger R/T 5.7, and recently my car has been stalling. Sometimes when I start it, it shuts off within 5 seconds. This can happen repeatedly 3-5 times in a row. Several warning lights are illuminated, including the check engine, throttle, ESP/ABS, oil, and traction lights. After getting the diagnostic trouble codes P0700 and U0100, indicating a loss of communication, I took it to the Dodge dealership. They couldn’t replicate the issue during the 3 days they had the car. It started happening a week later and remains unresolved. I am seeking advice on what could be causing this issue.

In October of [redacted], my Dodge Challenger Hellcat required a replacement clutch which took the dealership 21 days to fix. Upon pickup, the car wouldn't start, and a few days later after a brief drive, it lost power. It was later discovered that the alternator needed replacing, causing an additional week without the vehicle. I had to cover the cost of a new battery and a rental car from Enterprise. The poor customer service left me without my car for a month. Additionally, the air conditioning no longer blows cold air at just 28,[redacted] miles. I believe the technician may have caused the alternator issue during the clutch replacement. I am seeking reimbursement for all expenses and a no-cost repair of the air conditioning due to the lengthy repair time and subsequent issues. As a longtime Mopar fan and pharmacy doctorate holder, I expect Dodge to rectify the situation to regain my trust, or I may no longer consider purchasing Dodge vehicles for my family.

On August 21st, I was driving my [redacted] Diesel Ram with only 24,[redacted] miles to my vacation home, towing wood in a trailer. Unfortunately, the engine abruptly stopped running after 25 miles with an exhaust clog warning. The truck was taken to Flower Motors in Montrose, CO. Upon returning with another truck to pick up my trailer, I discovered it had been stolen. It was a hydraulic dump trailer 14 ft in length, equipped with binder chains and tensioners, resulting in a $9,[redacted] loss. I am disappointed with the performance of my low mileage HD truck, and this incident has led me to lose trust in Dodge trucks. I plan to take legal action as this loss was a direct result of my [redacted] Diesel [redacted] RAM's failure.

I have a [redacted] Dodge Ram [redacted] that started to overheat and spit coolant, despite installing a new radiator, thermostat, hose, rad cap, and having a tune-up in June and July [redacted]. After taking my truck to Ron Lewis Chrysler Dodge Jeep Ram at [redacted] Clairton Blvd in Pittsburgh, PA, the service department diagnosed that the cylinder heads needed to be replaced, costing $[redacted] or more. I declined the replacement, hoping my third-party warranty would cover it. However, after the warranty company stated it was my fault for the overheating, I paid $[redacted] for the labor teardown. Unfortunately, the service department did not reassemble the truck, leaving the parts in the back. I feel the customer service was unfair and unprofessional in handling the situation.