Dodge Customer Service Issues

I took my SRT8 Super Bee Charger to Richardson Dodge in Richardson, Texas due to an engine noise. They proceeded to open up the engine and diagnose the problem. According to their assessment, the lifter has failed, causing damage to the cam. To proceed with warranty repairs, Dodge's approval is required. The dealership has allegedly contacted Dodge, which has requested certain measurements. Recently, they asked for proof of oil changes, which I generally do myself, and the receipts are in the glove box. I am worried about the dealership's honesty and the quality of the repair my car will receive. Initially, I dealt with Derick in service, but now the service manager, David, is involved, and neither has been able to resolve the matter. Sadly, my car has been in the shop for over three weeks.

Subject: Concern Regarding [redacted] Dodge Durango Citadel Repair September 14, [redacted] Dodge Customer Assistance Center P.O. Box 21-[redacted] Auburn Mills, MI 48[redacted] Dear Sir or Madam, Our family has been loyal Dodge/Chrysler customers for over 20 years, owning various Dodge and Chrysler vehicles. We purchased our beloved [redacted] Dodge Durango Citadel in [redacted] from Sterling Heights Dodge, Michigan. Despite a rocky start with the air conditioner needing repair, we have enjoyed our vehicle. Unfortunately, the initial repair work at Bosak Dodge left much to be desired, as we discovered issues with the bumper and grille soon after. We had to return for corrections, which was inconvenient. Recently, we noticed AC compressor problems again, just two summers after the initial repair. We took it to Jack Connors Dodge for confirmation. We believe the compressor should be covered under warranty since it was previously addressed while under warranty, and the recurring issue indicates a faulty initial repair. We hope for a satisfactory resolution without further inconvenience. Your assistance in this matter would be greatly appreciated. Thank you for your attention, K. and J. Maggio [redacted] E. Stoneridge Court Chesterton, IN [redacted] Phone: [redacted] (cell)

Hello, I am Brandon R. I encountered delays in the repair of my truck at the Dodge dealership. My [redacted] Ram 2500HD has been in the shop for 30 days as of 9-19-18 for a transmission rebuild, even though it was just rebuilt 25 weeks ago. Despite being assured daily that my truck would be ready, it remains in their shop. I was told the warranty would cover the rebuild, but I received a bill for parts and labor. One manager even suggested I trade in my truck. I have purchased multiple vehicles from this dealership, as have my friends and family, and have never experienced such treatment until this warranty situation. Thank you for taking the time to read this. If you need to contact me, my number is [redacted].

I purchased a Dodge Dart Rallye in [redacted]. Unfortunately, I have experienced repeated clutch issues and had to bring it to the shop three times. The technicians kept replacing the same defective part, even though they acknowledged that Dodge has a known problem with it. They mentioned that Dodge offers an extended warranty on this part up to 60,[redacted] miles, but now at 77,[redacted] miles, I require a complete new clutch. I believe Dodge should take responsibility for this recurring problem. It's frustrating that they continued to replace a faulty part each time without addressing the underlying issue. This experience has left me disappointed, and I will not be recommending Dodge to others due to their handling of this situation.

I have taken my [redacted] Dodge Durango to the dealer several times due to issues with the radio cutting on and off, and the screen going black. Despite multiple visits, the dealer has been unable to resolve the problem. I contacted Chrysler and opened a case with number [redacted]2 on October 3rd at 10 a.m. I was informed that a specialist would reach out to me within 24 hours. When I followed up on October 4th at 1 p.m. to inquire about my specialist, I was initially told they couldn't disclose that information. After a series of unsuccessful attempts to connect with the specialist, including leaving messages and being transferred without success, the customer service experience left me frustrated. Three different service managers acknowledged a widespread issue with these radios. If the software update is ineffective, it seems like customers are left without proper support. This level of service is disappointing and raises concerns about Dodge's commitment to customer care in handling vehicle problems.

I own a [redacted] Dodge Ram [redacted] 4x4 short box Laramie with a GVWR of [redacted] pounds. I'm looking to legally increase the GVWR by about 10 to 15 percent for additional payload capacity without having to replace my beloved truck. While I've considered transferring the spare tire to my towed vehicle to save weight, I am seeking ways to reduce the truck's weight by approximately [redacted] lbs for a significant boost in available payload. Understanding which system in the truck is the weakest would also be invaluable information for me to achieve this. Your expertise on how to achieve a higher payload capacity within legal limits would be greatly appreciated, as I am committed to optimizing my truck's capabilities while maintaining compliance with regulations.

In December [redacted], I encountered a problem with my Dodge Caravan [redacted] where it seemed like it wasn't receiving gas properly, affecting speed ranges of 25 to 30 and 50 to 60 mph. After bringing it to Dodge at [redacted] Roosevelt Forest Park, they couldn't detect an issue both then and on June 6th after a tune-up. I persisted that it was a transmission problem, which they finally acknowledged today, October 10, confirming the need for a new transmission, along with a catalytic converter replacement, among other repairs. The total bill amounting to $[redacted] is steep. I had been informing the dealership of the transmission problem for ten months, but they only now recognized it. I feel frustrated that it took so long for this resolution. Perhaps there could be a discount to acknowledge their delay in identifying the issue. Any assistance would be greatly appreciated. Thank you.

My [redacted] Dodge Journey AWD has been acting up recently. When I try to start it, I only hear a click. I found that if I jiggle the gear shift, it will eventually start. This has occurred around 4 times in less than a month. One night, the horn started honking every hour for no reason, and although there were no lights flashing, I couldn't stop it by using the key fob. To temporarily solve the issue, I had to remove the fuses for the horn, but the next day, the battery was completely drained, and I couldn't even start the car or move the gear shift. I had to use the pass key from the key fob just to get inside. After getting a jump start and taking it to the dealer, they claimed they couldn't find any problems and that everything was working fine. However, our neighbors can confirm that there is definitely an issue. We are hesitant to take the car back without a proper fix because we don't want to risk being stranded somewhere in need of a tow. We believe the problem needs to be addressed by the dealer, especially since we have already tried to resolve it ourselves.

To whom it may concern, My spouse and I are enthusiastic fans of Dodge pickups. Previously, we owned vehicles from General Motors and Ford. However, when we switched to a Dodge Ram some time back, we have been consistently impressed and satisfied. Over the last decade, we have purchased three new Rams, all of which we have taken exceptional care of. Unfortunately, our current Ram is facing an issue where the camshaft has worn a hole through the lifters on the number 4 cylinder. Despite this being a [redacted] model with a 5.7 Hemi engine and [redacted],[redacted] miles, which we adore, this unforeseen problem has arisen. The repair is estimated to cost us between $3,[redacted]-$4,[redacted] mostly due to labor expenses, which is a significant amount considering we are retirees on a fixed income. It has come to our attention that this is a known issue with this particular motor. We wonder if there are any options available to assist us in this situation. We appreciate your attention to this matter. Best, S and V Horner

To whom it may concern, My spouse and I have a strong affinity for Dodge pickups. Despite being loyal General Motors and Ford customers in the past, we switched to Dodge Ram and have been thoroughly impressed with the quality and performance. Over the last decade, we have purchased and diligently maintained three new Rams. While our current Ram has served us well, we recently encountered a problem with the camshaft causing damage to the lifters on the number four cylinder. Despite it being a [redacted] model with [redacted],[redacted] miles, this issue has not deterred our admiration for Dodge trucks. Although the repair cost is estimated to be between $3,[redacted] to $4,[redacted], mainly due to labor expenses, we are retirees on a fixed income and this presents a financial challenge. It has come to our attention that this particular problem has been reported with this engine. We are curious if any assistance could be provided to alleviate some of the financial burden. Thank you for your attention to this matter. Best regards, S and V Horner

On November 3, [redacted], our [redacted] Challenger, with only 25,[redacted] miles, began having issues staying running. After bringing it to Santa Cruz Dodge and speaking with Greg, the service writer, they diagnosed a failed computer module. Initially quoted $[redacted] for the part, further issues arose when a second module burned out. Despite being informed that no modules were available in the US for 2 weeks, the parts department confirmed there were 7 in stock. After multiple delays and complications, including damaged brake lines during installation, the service experience at Santa Cruz Dodge was frustrating. Lack of communication and unavailability of parts left me feeling dissatisfied. I shared my negative experience online to warn others and express disappointment in the customer service received. Moving forward, I hope for improved service and consideration from Dodge Corporate regarding the dealership's conduct. Your attention to this matter is appreciated. - Victor D.

I brought my car to the dealership on October 24th, [redacted], to diagnose a strange noise. After leaving the car with Rancho San Diego Dealer at 9 am on Wednesday, I picked it up on Friday the 26th. However, upon inspecting my vehicle, I noticed some damages. I immediately informed my service advisor, who said we would discuss it the following week. I later contacted the service manager via cell and email, engaging in text and email conversations to address the issue. Despite my efforts, the dealership is now denying the damages occurred while my car was in their possession.

I bought a Ram [redacted] Laramie on Saturday, 11/24/[redacted], at Metroplex Chrysler Dodge Jeep Ram dealership in Dallas, Texas. When I inquired about the 0% financing option I had seen on a TV commercial but couldn't find online, the salesperson seemed unaware of it. After locating the same offer online, I still ended up with a financing rate of over 4% despite having a credit score of over [redacted]. I expressed my concerns to the Sales Director but didn't get a satisfactory explanation. I contacted the Finance Director this morning, but I'm still awaiting a response. I am perplexed as to why the dealership wasn't aware of their own promotions and why I wasn't offered the advertised 0% financing.

I brought my [redacted] Ram [redacted] diesel 6.7 in for service at a dealership in Cadillac, MI roughly 3 weeks ago due to dirt in the fuel system. Before returning to Michigan around October 30, I called and scheduled an appointment, emphasizing the urgency. The dealer confirmed they had the necessary parts. Initially promised a completion by the following Friday, delays occurred following involvement with Dons Auto Clinic and my insurance company, pushing the timeline back another week. After sorting out insurance matters, it was discovered that parts needed to be ordered despite previous assurances. The work was finally finished three weeks later. The service manager, Chad I believe, gave the go-ahead. I specifically requested an oil change and CCV filter replacement, willing to pay out of pocket if not covered. Upon picking up the truck for its return to ND, issues persisted - lack of power, black smoke, and the check engine light back on. It seems no oil change or new CCV filter was done, mirroring the initial problem despite substantial costs. Unfortunately, due to timing, the truck cannot return to the dealer until after Christmas. Seeking proper and timely repairs, as well as compensation for the inconvenience, alternative transportation costs, and additional time off work incurred.

I visited Dadeland Dodge Jeep and Chrysler on 12-1-18 for an oil change and a recall. After leaving, I discovered my truck leaking oil due to a forced oil plug bolt causing damage. I spoke with Vicky initially and scheduled to return another day. On 12-08-18, Maria helped me and agreed the oil pan needed replacing. The repair was done, but I had to remind Ozzie to wash my truck as promised before pickup on 12-10-18. The paperwork falsely stated the oil pan was warped instead of damaged. During pickup on 12-11-18, the service manager was unprofessional, and my truck was not washed as agreed. Ozzie and the porter lied about washing it. After requesting verification, the oil pan replacement was confirmed. I am dissatisfied with the service and treatment received. Please reach out to discuss this further. Thank you, Alvaro Escalona.

I purchased a [redacted] Dodge Dart Limited that has been causing me significant stress. I suspect it is a lemon as it has put me in dangerous situations three times. One instance involved having two passengers in the car and the car shifted into neutral with a logging truck behind me on a highway. The dealer initially claimed to have fixed it, but soon after, I experienced brake issues due to a computer malfunction. They fixed the computer but did not provide a loaner car, risking another dangerous situation. The car continues to have a mind of its own, stalling, and nearly causing accidents. I am frustrated with having to pay $[redacted] every time I bring it in for repairs. I am hoping the dealership can take the car back and refund my down payment so I can choose a different vehicle.

I brought my [redacted] Dodge Ram in for service on Nov. 17, [redacted], including an inspection, tire rotation, and recalls. I was disappointed with the service I received and the lack of follow-up: 1. I was not contacted when my vehicle was ready; I had to call to find out. The text I received did not provide the information I needed, and they used the wrong name. 2. When I got my car back, the glove compartment was left open, and my papers were scattered on the front seat. 3. Cleaning up the remains of the inspection sticker was a hassle, with paper and glue left all over the dashboard and floor. 4. I received messages from a service advisor but got no relevant responses. I'm unsure if they were automated. The messages were signed by Mike@Scranton Dodge. I left detailed feedback, but I only received a survey inquiry later, which I never got. Communication was delayed and inadequate.

I contacted [redacted] today regarding my [redacted] Ram [redacted]'s 4-wheel operation on icy downhill terrain. Upon engaging 4 low after stopping at the top of a hill, I experienced uncontrollable pushing for about 30 yards down the slope at less than 1 mph. The customer service representative's response was unhelpful and even rude, suggesting that I shouldn't seek answers from the wrong source. Although I maintained politeness, the agent took about 20 minutes to confirm that the vehicle's behavior was normal but refused to address my other concerns. I believe a discussion about this incident is necessary and hope for clarification on why the vehicle behaved this way and how to manage it safely. As a business owner myself, I understand the importance of dedicated employees, and this interaction falls below acceptable standards. Thank you, Mike R.

I purchased a Dodge Ram Pro Master [redacted] commercial van for my delivery business 3 months ago with only 30,[redacted] miles on it. Unfortunately, the vehicle broke down in North Dakota, and I reside in Missouri. It has been over a week, and no one has been able to repair it. I have experienced shifting issues and gear problems, possibly related to the transmission. Despite being under the powertrain warranty, the dealership claims the defective clutch is not covered, even if it was caused by another faulty part previously replaced in the transmission. I've been receiving conflicting information from FCA representatives and cannot reach a resolution. It turns out that only specialized dealers can work on this van, which I was unaware of before purchasing it. The downtime is extremely costly for my delivery business, and FCA's lack of concern is disappointing. Their focus seems to be more on their profits than on customer service, leading me to feel very dissatisfied with their assistance.

I purchased a [redacted] Dodge Ram [redacted] 5.7-liter Hemi from a used car dealer in January [redacted]. Initially, the truck sounded great, but after four months, I noticed a ticking noise. Research on Dodge forums revealed that many others experienced the same issue due to exhaust manifold bolts breaking off. This causes ticking and exhaust gasket failure, potentially damaging the manifold or header. While those with factory warranties had it covered, I must pay the $[redacted]+ repair cost because my warranty excludes it. Christopher Dodge World in Golden confirmed two broken bolts and a damaged gasket. It's disappointing that Dodge used inferior bolts and isn't taking responsibility. Many forums highlight this ongoing problem. Dodge should recall these parts and cover the expenses. Interestingly, my dealer conveniently has stainless steel bolts available to address this common issue, indicating they are aware. I seek an explanation from Dodge regarding their lack of accountability and reluctance to issue a recall for these faulty components.