hi my name is jason moon and I've been trying to get ahold of direct express. My card w...

GetHuman5860242's Update Account Info issue with Direct Express from March 2021

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The issue in GetHuman5860242's own words
hi my name is jason moon and I've been trying to get ahold of direct express. My card was either lost or stolen, so therefor I'm trying to get a replacement card but I've waiting for over an hour to speak to a representative through the *-***-***-**** number to see if a card is on its way to the address given. I've been getting the run around. First was a representative was just to verify I was still on SSI and to change my Address from P.O box **** browning, MT. ***** to: *** west main, riverton wyoming and the gentlemen said i was and a repacement card was being sent. So i called again n spoke with a lady and she said the SSA has nothing do with card replacement so she gave me the direct express number and the automated machine directed me to this website. In the long run I've trying for almost two weeks now to speak with someone.

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Direct Express

Update Account Info issue
Reported by GetHuman5860242
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 12502 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman5860242 started working on this issue
Mar 19th 11:30pm
GetHuman5860242 indicated the issue is not fixed yet.
Mar 19th 11:32pm
GetHuman5860242 indicated the issue is not fixed yet.
Mar 19th 11:33pm
GetHuman5860242 indicated the issue is not fixed yet.
Mar 19th 11:33pm
GetHuman5860242 indicated the issue is not fixed yet.
Mar 19th 11:33pm
GetHuman5860242 indicated the issue is not fixed yet.
Mar 19th 11:33pm

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