I contacted Direct express in order to dispute a transaction from ******* in the amount...

GetHuman4706504's Dispute a Charge issue with Direct Express from April 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4706504's own words
I contacted Direct express in order to dispute a transaction from ******* in the amount of ***.** payable to DREEDER*, via paypal. I don't use paypal for anything, and I don't have my direct express account linked to anything to do with paypal. I don't recognize the name or number associated with the payment, but I suspect this is fraud perpetrated by a family member(s) who has accessed multiple accounts in the past. There is an additional inquiry that I initiated back in march, for a $**.** payment to victor and spoils of boulder. That investigation credited my account the $**.** and then immediately reversed it. *On ******* I called about the $***.** transaction and have not received the paperwork to follow-thru with that inquiry, and I don't have the number with me now. **A new card was issued during the ******* conversation, but I haven't received it either, as of *******. **And NOW, I've tried reaching someone about these inquiries, and cannot get beyond the prompts when I attempt to get to someone who can look into them. There was no option for me to select to speak to someone, and I suspect that my calls are being intentionally misrouted on my end. I need a way to talk with someone who can look into these fraudulent transactions. I spoke with a woman named Van or Bam or something similar.**So, * fraudulent transactions that need attention, and I need to understand why I don't have the capacity to reach someone at your call center. I've tried multiple times today, and can never connect or get beyond the prompts for pre-recorded info involving the new card, which I still have not received.

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Direct Express

Dispute a Charge issue
Reported by GetHuman4706504
Apr 23rd, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 12851 others
0 customers following this

Timeline

GetHuman4706504 started working on this issue
Apr 23rd, 2020 10:18pm

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