My V.A. compensation check was processed and sent to DirectExpress but was not in my ac...

GetHuman-cjhorn's customer service issue with Direct Express from January 2019

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The issue in GetHuman-cjhorn's own words
Find out where my processed and issued Veterans Administration compensation check funds are and why have not been added to my account? ... My V.A. compensation check was processed and sent to DirectExpress but was not in my account, it was not pending the day before it was intended to be dispersed. I spoke with customer service and was told that I had to wait to see what was going to happen. I spoke with the Veterans Administration again they informed me that they will put a tracer on the funds on the *th of February **** but that doesn’t explain how this happened nor does it explain how money that is guaranteed to be distributed on the first of each month by the department of treasury is not being met by the financial institution, so my query is as follows why has my funds processed by the Veterans Administration and sent to DirectExpress showing as nothing in my account nor anything pending, and where is it? A fix to this issue is to relay where the funds are and when those funds will be allocated to my account.
The Veterans Administration has already processed and issued the funds to DirectExpress, no one can give any information as to where the funds are, this is how I pay my bills.
I want to know where my funds are and to have them added to my account, they have been processed and dispersed by the Veterans Administration and are at DirectExpress
I’ve been a faithful customer of this financial institution for years regardless of the subpar customer service.
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Direct Express

Customer service issue
Reported by GetHuman-cjhorn
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 5670 others
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GetHuman-cjhorn started working on this issue
Jan 31st, 2019 3:41pm