Direct Express Card was stolen so there's nobody there to cancel or replace it

GetHuman1859714's customer service issue with Direct Express from December 2018

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Help with my Direct Express issue
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The issue in GetHuman1859714's own words
Cancel and replace my stolen Direct Express Card ... My wallet and everything was stolen from me while I was in the hospital. I need to cancel and replace my card before the next deposit comes in. I've called several times in * days but I always get the same message that customer service representatives are getting too many calls and then hangs up on me nobody ever answers and since my wallet was stolen, I don't want anybody trying to use my money. I need that card cancelled and replaced IMMEDIATELY
I told multiple times in * days and I always get the same message that the support Representatives are getting a high volume of calls and then hangs up on me
I need to cancel and reissue a new card before my deposit comes in so nobody else can use it
I've been with Direct Express for several years and every time I've had a problem like this I reported it and it was handled very quickly but this time it's ridiculous I've got almost $*,*** winning on me and I don't want anybody else to use it before I can get a new card
I've been to the website and I called the number multiple times but I'm getting nowhere I need to do this now I don't know what else to do
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Direct Express

Customer service to cancel and replace active card
Customer service issue
Reported by GetHuman1859714
Dec 30th, 2018 - 2 years ago
Seen by 8 customers so far
Similar issue to 4135 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday


GetHuman1859714 started working on this issue
Dec 30th, 2018 12:36am
GetHuman1859714 indicated the issue is not fixed yet.
Dec 30th, 2018 12:37am