For several years I had * receivers with my DirecTV service. When I cancelled my Direc...

GetHuman-bobstro's Dispute a Charge issue with DirecTV from July 2019

Help with my DirecTV issue
First: share to improve GetHuman-bobstro's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bobstro may need:
Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-bobstro's own words
For several years I had * receivers with my DirecTV service. When I cancelled my DirecTV service they sent me instructions for returning * receivers. I only had four and was only being billed for four on a month to month basis. I called and was told they agreed I only had four and not to worry about the fifth receiver so I returned the four receivers in my posession. I received another email from DirecTV a few weeks later instructing me to return the fifth receiver. Again I called DirecTV and was told they understood and I did not need to be concerned about the email. Today I received an email invoice from AT&T for not returning the fifth receiver. I can't return something I never had. What can I do to keep them from ruining my credit rating with a bogus charge?

GetHuman-bobstro did not yet indicate what DirecTV should do to make this right.

How GetHuman-bobstro fixed the problem

We are waiting for GetHuman-bobstro to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DirecTV's attention and get better help faster. Tap below to get started.
Having DirecTV issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

DirecTV

Dispute a Charge issue
Reported by GetHuman-bobstro
Jul 7th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 17935 others
0 customers following this

Timeline

GetHuman-bobstro started working on this issue
Jul 7th, 2019 1:41am
GetHuman-bobstro indicated the issue is not fixed yet.
Jul 7th, 2019 1:30pm
GetHuman-bobstro indicated the issue is not fixed yet.
Jul 7th, 2019 1:30pm
GetHuman-bobstro indicated the issue is not fixed yet.
Jul 7th, 2019 1:30pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers