Hello, Sunday May *th I called to bundle Directv and ATT. Your employee, Christian assu...

GetHuman2955606's Dispute a Charge issue with DirecTV from May 2019

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2955606's own words
Hello, Sunday May *th I called to bundle Directv and ATT. Your employee, Christian assured me I could have service. **.** install fee. Installation came *** and did a "new install." Not necessary as we have been customers for a long while. Then learned of the **.** fee and going wireless. This was not discussed at all. Then I find out we have two accounts. **:******* and **:********* and are being billed by autopay.THEN I learn you do not service our area with internet. Christian lied to make a sale and I have been in phone chaos. I spent ** hours on the phone last week..talked to ** people, * were supervisors. The last assured me the old account was canceled. If it were cancelled, we would not be getting the Western channel. * Can you help me? I want to cancel the first account. I want a refund on the **.** install fee. I want the Western channel on the new account. I want help securing the ***.** gift card that Christian promised.* Thank you for your time. Please help me resolve these issues. * Regards, Donna Watson* My number is ***-***-****.

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DirecTV

Dispute a Charge issue
Reported by GetHuman2955606
May 20th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 16825 others
0 customers following this

Timeline

GetHuman2955606 started working on this issue
May 20th, 2019 7:16pm