Hello, Sunday May *th I called to bundle Directv and ATT. Your employee, Christian assu...

GetHuman2955606's Dispute a Charge issue with DirecTV from May 2019

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Account phone number, Billing address, PIN or password on the account, and Name on account
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman2955606's own words
Hello, Sunday May *th I called to bundle Directv and ATT. Your employee, Christian assured me I could have service. **.** install fee. Installation came *** and did a "new install." Not necessary as we have been customers for a long while. Then learned of the **.** fee and going wireless. This was not discussed at all. Then I find out we have two accounts. **:******* and **:********* and are being billed by autopay.THEN I learn you do not service our area with internet. Christian lied to make a sale and I have been in phone chaos. I spent ** hours on the phone last week..talked to ** people, * were supervisors. The last assured me the old account was canceled. If it were cancelled, we would not be getting the Western channel. * Can you help me? I want to cancel the first account. I want a refund on the **.** install fee. I want the Western channel on the new account. I want help securing the ***.** gift card that Christian promised.* Thank you for your time. Please help me resolve these issues. * Regards, Donna Watson* My number is ***-***-****.

GetHuman2955606 did not yet indicate what DirecTV should do to make this right.

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How Do I Report a Problem with My Directv Internet Service?How Do I Report a Problem with My Directv Landline?How Do I Report a Problem with My Directv Wireless / Mobile Phone?How Do I Fix Buffering Problems with Directv?What Internet Speed Do I Need from Directv?
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Follow other customers in the midst of the same issue or find a prior solution.
Cancel directv as I now have att bundleWhen I got directv service it was because it was supposed to be bundled with ATT...I call directv they tell me about promotion bundle I need to call att so I did call...I left Directv over * years ago. In May **** I called and signed up again for Di...I called Directv twice earlier this year to request the "NFL SUNDAY TICKET...Hello. I called to bundle directv with the AT&T Wi-Fi service I already have. Las...I has ATT Uverse & switched to DirecTV on AUg **. I had DirecTV installed Aug...I have att wireless and Directv and cannot log into my directv app because the ac...ATT Internet dept and Directv dept says to use "chat" application at bottom of Di...
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DirecTV

Dispute a Charge issue
Reported by GetHuman2955606
May 20th, 2019 - 4 years ago
I have an issue with DirecTV too
Not resolved
Seen by 9 customers so far
Similar issue to 16825 others
0 customers following this

Timeline

GetHuman2955606 started working on this issue
May 20th, 2019 7:16pm

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