I closed my DirecTV Now account april * and never received any service from DirecTV NOW...

GetHuman-ruhern's Dispute a Charge issue with DirecTV from May 2019

Help with my DirecTV issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-ruhern's own words
I closed my DirecTV Now account april * and never received any service from DirecTV NOW. I was told that I would have to pay April anyway because of the billing cycle. I paid $**.** for no service just to END any questions. On May **, I learned that DirecTV NOW had auto deducted another $ **.**. This is egregious. Why am I being charged and who authorized the auto deduct? This is a serious matter. I must insist on hearing from you promptly. I was told by a DirecTV supervisor that I would get a call back in a few minutes. Its been over ** minutes and counting. Robert U. Hernandez

GetHuman-ruhern did not yet indicate what DirecTV should do to make this right.

How GetHuman-ruhern fixed the problem
Finally connected with DTV NOW representative with the assistance of an AT&T representative. The NOW rep promptly resolved the disputed bill and obtained a refund.
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DirecTV

Dispute a Charge issue
Reported by GetHuman-ruhern
May 20th, 2019 - 4 years ago
Fixed
GetHuman-ruhern shared how to fix
Seen by 17 customers so far
Similar issue to 16820 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-ruhern started working on this issue
May 20th, 2019 6:43pm
GetHuman-ruhern indicated the issue is not fixed yet.
May 20th, 2019 11:17pm
GetHuman-ruhern confirmed the issue is fixed. Hooray!
May 21st, 2019 7:13pm
GetHuman-ruhern indicated the issue is not fixed yet.
May 21st, 2019 7:13pm
GetHuman-ruhern confirmed the issue is fixed. Hooray!
May 22nd, 2019 12:40am
GetHuman-ruhern confirmed the issue is fixed. Hooray!
May 22nd, 2019 12:48am

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