We were mislead by a salesman who cold called us and claimed to work for Time Warner an...
GetHuman1903350's customer service issue with DirecTV from January 2019
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Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1903350's own words
I was trying to get the email confirming cancellation of the DirecTV account. ... We were mislead by a salesman who cold called us and claimed to work for Time Warner and tricked us into signing up for DirecTV. When he would not provide us with any printed material and would not respond to text messages I checked with the Better Business Bureau and what I saw caused me to immediately called DirecTV and cancel the account. One of your representatives found the order and cancelled the account and said I would be getting an email confirmation. No email has arrived and this morning there was a voice mail regarding scheduling installation of the dish. I called that number and left a message that there would be no installation and that the account had been cancelled. We also have cancelled the credit card associated with this. I want a confirmation that the account is cancelled. We will not allow installation of the dish and have notified Spectrum that we do not plan on changing. We were mislead by this contractor and will not be a party to his deceit. We demand that we receive the notice of cancellation as required by the Attorney General of Texas: https:**www.texasattorneygeneral.gov*consumer-protection*home-real-estate-and-travel*door-door-sales-*-day-right-rescission
You must honor the Texas law granting a three day right of rescission.
Provide me with an email notice of cancellation.
I am not a customer of DirecTV.
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