I scheduled an appointment for service to be transferred to our new home for between *a...

GetHuman-versoff's customer service issue with DirecTV from December 2018

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The issue in GetHuman-versoff's own words
I scheduled an appointment for service to be transferred to our new home for between *am-**pm on ********. I received a call from DirectTV the night before confirming the appointment, and an email at **:** am the morning of the appointment advising me that a technician was on his way. No one ever showed up. I called DirectTV at **:** pm, and was told that there were issues with the technicians, and someone would arrive within a new * hour window. No one ever showed up. I called that night and was told that the technicians were too busy, and my appointment was arbitrarily rescheduled (with no notice to me) to ******** between *am-**pm, but that I would be the first call of the day. It is now ********, and I once again stayed home from work waiting for a technician and no one ever showed up. It is now *pm and I have been on the phone with DirectTV for over ** minutes, have been transferred to four different customer service people, with the last women asking me why I want to cancel my service. She repeatedly argued with me that I told the last person I was speaking with that I want to cancel my account. She then placed me on hold for ** minutes, and I was transferred to yet another person. I am now on hold with this person, who is very nice, and after I once again explained that I'm trying to figure out why the technician did not come for the scheduled appointments on December ** and today (December **), and when DirectTV will actually be coming to transfer service, I have once again been placed on hold for a long period of time. I am beyond frustrated and cannot believe that I am paying almost $****month for service that I don't have, and cannot get my service transferred. I am an attorney, coming off of a ** week trial with a very busy practice, and do not have this kind of time to waste, and cannot believe that this is how you treat your customers. I have been repeatedly lied to by your customer service reps. I expect this situation to be immediately rectified, to be credited for the service I have not had for at least a week, for service to be immediately transferred to my new residence with a technician sent to my home immediately, and I want an apology for this horrible mistreatment. Victoria L. Ersoff (***) ***-****

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DirecTV

Customer service issue
Reported by GetHuman-versoff
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 11482 others
0 customers following this

Timeline

GetHuman-versoff started working on this issue
Dec 27th, 2018 8:51pm