I need Directv to refund me the $**.** original credit on my account. Also I need to know if I can extend my suspension of service through Feb ****.

GetHuman-cwrhodes's customer service issue with DirecTV from November 2018

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The issue in GetHuman-cwrhodes's own words
Either extend my suspension through Feb **** with my original credit balance of $**.**, or disconnect totally and receive a refund of $**.**. ... I sold my home in april **** and suspended my account because the temporary apartment I'm living in has it's own media pkg with Cox. I received a bill in the mail * mths after suspension billing me for a service address I no longer reside at (home I sold). In addition I over paid my account by $**.** before putting it on suspension, so for the past * mths I've shown a credit balance on my account. I wanted to continue the suspension thru Feb. **** but was told I couldn't and that I need to disconnect the account. The reason I suspended the account was because there are programs I've recorded on my DVR and wanted to keep those once I reestablished service with Directv. I contacted Directv on Oct. **, **** after receiving the bill showing $***.** due. I spoke with a Chris and he told me everything would be resolved and that the original credit of $**.** would be placed back on my account. On Nov *, **** I check my email to see that nothing had be resolved and my account was past due. I contacted Directv on Nov *, **** and after being rerouted several time I finally spoke to Melanie in Customer Loyalty. She was abrupt and her tone was somewhat condescending. I'm not sure if she was trying to meet her quota but after being with Directv for over ** years, I felt unappreciated. My options she said was to get online directv, wireless service or disconnect. Today I tried to follow up with directv and was disconnected twice. I need someone to contact me directly so that I can get a understanding. Cynthia
I was given inaccurate information about how the suspension of my account would work. I was told that in six months I would have to reestablish the suspension for an additional six months. That's not what happened.
I would love to extend the suspension for another six months and have the original overpayment of $**.** placed back on my account, but if this is not doable, then I will cancel my account, return the equipment and want the $**.** refunded to me.
I've with this company for over *** years and has always paid them in a timely manner.
I tried speaking with different departments but can't seem to get a firm answer regarding me being billed for service once the suspension expired on the account. They keep saying that it's been escalated to a department for review and I will get a final bill.
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Directv residential cable service
Customer service issue
Reported by GetHuman-cwrhodes
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 9235 others
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GetHuman-cwrhodes started working on this issue
Nov 10th, 2018 6:01pm