We are a military family and I called on yesterday ********** to schedule a move. I wa...

GetHuman-jayandla's customer service issue with DirecTV from November 2018

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The issue in GetHuman-jayandla's own words
We are a military family and I called on yesterday ********** to schedule a move. I was told that due me having too many credits that I was ineligible for a move fee waiver a cost of $***. I was told because I called with issues to my bill I have exceeded my eligibility. When I call inquiring about my bill from errors that were generated, I'm not understanding why I'm being punished for having issues with my bill when it's not my fault. I have been with Directv for * years and this is really disheartening knowing that I have been put through this ordeal. I was on held on the phone for hours being transferred to multiple departments for everyone to tell me that they were unable to help me. My contract ends in January and I'm being told that it will only cost me $** to cancel. This is where I'm leaning towards, at this time Directv has showed me that regardless of how long I have had this service I am not an important customer. My loyalty has not bee appreciated at all. Now I have looking to move to another company because of how I was treated on yesterday.

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Customer service issue
Reported by GetHuman-jayandla
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 9166 others
0 customers following this


GetHuman-jayandla started working on this issue
Nov 9th, 2018 2:36pm