I called on Friday for service. I was told someone would call Saturday to set up a time...

I called on Friday for service. I was told someone would call Saturday to set up a time for a technician to come to our home.*We can not use the TV until the receiver is fixed. It has not worked since **** If it is not working by the end of today, we are cancelling our contract, and looking elsewhere. We are paying over $*** a month, which is ridiculous. I will not call again, just to have someone ask me if I reset my modem, my television, unplug it , plug it back. I have done all these things before I placed the call. Then she asked, what does it say on the screen, well there is no screen. When you turn on a modem and no lights come on, and it is plugged in, most people would think it is the receiver, but I was still asked to reset buttons that are not on the receiver.*I'm very frustrated at this time