I called on Friday for service. I was told someone would call Saturday to set up a time...

GetHuman1349716's customer service issue with DirecTV from October 2018

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The issue in GetHuman1349716's own words
I called on Friday for service. I was told someone would call Saturday to set up a time for a technician to come to our home.*We can not use the TV until the receiver is fixed. It has not worked since **** If it is not working by the end of today, we are cancelling our contract, and looking elsewhere. We are paying over $*** a month, which is ridiculous. I will not call again, just to have someone ask me if I reset my modem, my television, unplug it , plug it back. I have done all these things before I placed the call. Then she asked, what does it say on the screen, well there is no screen. When you turn on a modem and no lights come on, and it is plugged in, most people would think it is the receiver, but I was still asked to reset buttons that are not on the receiver.*I'm very frustrated at this time

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Customer service issue
Reported by GetHuman1349716
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 7782 others
0 customers following this


GetHuman1349716 started working on this issue
Oct 15th, 2018 6:37pm

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