Service ***ZHFQPW***Our TV froze and we could get no service. A technician came and sa...

GetHuman-irenemcc's customer service issue with DirecTV from August 2018

Help with my DirecTV issue
Top Tip from another customer
If you are looking to troubleshoot any DirectTv devices then click here http://soc.att.com/2yEr2Y6. You should be able to find all the information needed or call the phone number on the top of your bill.
The issue in GetHuman-irenemcc's own words
Service ***ZHFQPW***Our TV froze and we could get no service. A technician came and said that the problem was due to too many recordings on the DVR.**He ran through some apps and it was working when he left. We deleted about half of our recordings. A couple of hours later it started freezing again. After working with it again we got it started to have it continuously freeze.**The last time a message flashed across the screen that we did not have time to read - something about a problem with our recorder (?) and a phone number that we did not get.**This is very annoying - not being able to watch a complete program without having everything freeze.**I called the number that the technician left (***.***.****)and was told that we would receive a call. We have not heard and when I called again - got voice mail.**We don't need someone emailing us unless it is a prompt appointment time for a technician to fix the problem properly.**you sent a text message to my home phone - it is not a mobile. That number is ***.***.****

GetHuman-irenemcc did not yet indicate what DirecTV should do to make this right.

How GetHuman-irenemcc fixed the problem
Contact a competent person at Direct TV customer service. She diagnosed the problem as a defective genie. Sent replacement.
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DirecTV

Customer service issue
Reported by GetHuman-irenemcc
Aug 25th, 2018 - 3 years ago
Fixed
GetHuman-irenemcc shared how to fix
Seen by 17 customers so far
Similar issue to 5232 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-irenemcc started working on this issue
Aug 25th, 2018 12:53am
GetHuman-irenemcc confirmed the issue is fixed. Hooray!
Aug 28th, 2018 10:53pm