My account number is *********June I ended service after ** years. In June sent back eq...

GetHuman-marymoli's customer service issue with DirecTV from August 2018

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The issue in GetHuman-marymoli's own words
My account number is *********June I ended service after ** years. In June sent back equipment. Refund due$**.**. Talked to Ralph Chester ****. My refund is in the mail. July ** still no check. Talked to Kim. Was told it was after hours. Put me on hold ** minutes. Heard screaming laughter. Asked where she was located. Said Florida and group is Jamaican and we're saying bye. Was told check was in the mail and that Direct TV had received my returned equipment. I think they were laughing because I held for ** minutes. I've been on hold ** minutes today. Martin Corren answered and I'm on hold again. Where is my $**.** refund. And is it true you stall refunds until customers give up and never send refunds I've been on hold now with Martin Corren and have been hung up on it appears. I have been on hold ** minutes.
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DirecTV

Customer service issue
Reported by GetHuman-marymoli
Aug 13th, 2018 - 7 mons ago
I have an issue with DirecTV too
Fixed
Seen by 7 customers so far
Similar issue to 4636 others
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Timeline
GetHuman-marymoli started working on this issue
Aug 13th, 2018 2:41pm
GetHuman-marymoli indicated the issue is not fixed yet.
Aug 13th, 2018 4:29pm
GetHuman-marymoli indicated the issue is not fixed yet.
Aug 13th, 2018 4:29pm
GetHuman-marymoli indicated the issue is not fixed yet.
Aug 13th, 2018 10:13pm
GetHuman-marymoli indicated the issue is not fixed yet.
Aug 14th, 2018 1:43pm
GetHuman-marymoli indicated the issue is not fixed yet.
Aug 16th, 2018 3:49pm