I have paid your bill by auto pay (a Visa account) for many years. For no good reason...

GetHuman-emmettd's customer service issue with DirecTV from August 2018

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The issue in GetHuman-emmettd's own words
watch YT ... I have paid your bill by auto pay (a Visa account) for many years. For no good reason, the April payment failed. This was resolved today.*I need to provide a successor auto pay charge account.*This I cannot do because of an obsolete email account*and related password.*Help! *Emmett D McCarthy
Iknow or forgat both my user ID and my Password. Or as likely, one or the other.*I know you are using a defunct email address. Correct is *****@***.com
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In ID for at least ** years. Always paid sing autopay.
All failed
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cable TV
Customer service issue
Reported by GetHuman-emmettd
Aug 11th, 2018 - 7 mons ago
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Seen by 3 customers so far
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Items needed
Account phone number
Billing address
PIN or password on the account
Name on account
GetHuman-emmettd started working on this issue
Aug 11th, 2018 4:45am