On Friday july *, i signed up for directv choice bundle with internet for $** deal. The...

GetHuman-chiefsns's customer service issue with DirecTV from July 2018

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The issue in GetHuman-chiefsns's own words
On Friday july *, i signed up for directv choice bundle with internet for $** deal. The deal is still on the website. I went through the process and have been checking online because i didnt see anything in the order for internet. I chatted with * different representatives last night, abbie and david a, and they told me they didn't see internet on my order and to call the account management line. So i just called the account management line and spoke with al. He said it wasnt showing internet and then offered to add internet for an additional $** a month!!! I chatted with someone the night i signed up and they confirmed with me everything was included equipment, install, everything and told me the taxes and fees are generally another **%. Now the person over the phone is telling me that its an extra $** for the internet that was supposed to be included in the $** package. I just want somebody to explain to me what happened to the original deal and if there is anything they can do

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DirecTV

Customer service issue
Reported by GetHuman-chiefsns
Jul 10th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 3253 others
0 customers following this

Timeline

GetHuman-chiefsns started working on this issue
Jul 10th, 2018 3:23pm

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