GetHuman-trisheee's customer service issue with DirecTV from July 2018
Help with my DirecTV issue
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The issue in GetHuman-trisheee's own words
Get the satellite installed so that we can watch TV ASAP! ... Help!!!*I have been a DirectTV customer since ****. * I suspended my account in April until we moved into our new house on June **th. We've been trying to get installation scheduled since June **th at our new home in Frisco, TX (*****). After numerous phone calls (more than six hours on the phone plus one hour in person at the AT&T store), we were finally able to get my suspended account "re-activated" on June **nd. What do we need to do to get DirectTV at our new house? What specials are available?*(At this point, we are considering dropping DirectTV and going with Spectrum, since they are providing our internet service.)
DirectTV customer since ****. Easy to suspend service in April ****. IMPOSSIBLE to move service to our new home (** hours on the phone!).
Waive installation fees, reduced price for CHOICE package.
No late payments since ****.
Several phone calls, one visit to AT&T store, over * hours wasted trying to re-establish service with DirectTV!
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