I received a call last Wednesday with a promotional offer for being a loyal customer. I...

GetHuman-jimfrady's customer service issue with DirecTV from July 2018

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I received a call last Wednesday with a promotional offer for being a loyal customer. I was supposed to receive a package of premium channels until the end of **** at no charge, and have my bill reduced. I am supposed to get a monthly reminder so I can stop the offer at the end of the year or anytime before if I’m not interested in keeping it. If I choose to keep it I was told it would add $** to my bill. I was told I should start getting the channels in **-** hours. So far I can’t find that I have any new channels. When I was called I was not able to hear everything so I missed exactly which channels were included, but I believe Starz and Showtime were included and there were supposed to be ** total. Can you tell me which channels I am supposed to receive and when I should be able to get them?

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DirecTV

Customer service issue
Reported by GetHuman-jimfrady
Jul 1st, 2018 - 5 years ago
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GetHuman-jimfrady started working on this issue
Jul 1st, 2018 5:58pm
GetHuman-jimfrady shared this issue with friends on Facebook
Jul 1st, 2018 5:59pm
GetHuman-jimfrady confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 6:58pm

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