responded to add to return to Directv choice program at $**.** * taxes and $*.** for re...

GetHuman708028's customer service issue with DirecTV from May 2018

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The issue in GetHuman708028's own words
responded to add to return to Directv choice program at $**.** * taxes and $*.** for regional sport program. Received bill for $**.**. called billing support was told I had signed up for service at $**.** per month. The technician asked me to sign his device that he had completed the installation. To me this sounds like a bait and switch tactic which is not allowed by law. I was also told if I cancelled I would be responsible for the two years contract fee. I actually like Directv service and was a previous customer for ** years in AZ and before that a long time customer in CA but I'm very disappointed in the way I have been treated regarding this matter and feel they should honor their $**.** ad I signed up for.

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DirecTV

Customer service issue
Reported by GetHuman708028
May 22nd, 2018 - 5 years ago
Fixed
Seen by 26 customers so far
Similar issue to 380 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman708028 started working on this issue
May 22nd, 2018 3:54pm
GetHuman708028 indicated the issue is not fixed yet.
May 22nd, 2018 8:36pm
GetHuman708028 indicated the issue is not fixed yet.
May 23rd, 2018 3:23pm