On April **th our service was closed as we had requested due to the fact we had to move...

GetHuman-mebeda's customer service issue with DirecTV from May 2018

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The issue in GetHuman-mebeda's own words
On April **th our service was closed as we had requested due to the fact we had to move up north for health reasons with my husband. I had call * weeks prior to moving and request the account be closed. At that time the agent told me there would be boxes sent to my home so I could send the equipment back. Well after * phone calls a bill for ***.** for unreturned equipment an assurance the boxes would arrive Tuesday by FedEx I still have this issue on going. I am willing to return the equipment I am not paying for equipment that I have not received instruction and boxes to send it back from you company. My neighbor in Florida called this morning and tried to resolve this issue as the address the boxes go to is **** Glen Abby Lane, Winter Haven, Florida *****, Mr. Roy Price. I called and gave my information * times and still no results and Mr. Price called this morning and was treated so poorly by the agent. I am really quite put out by this treatment and would like to resolve this issue not.*My Name is Laura Beda***** Glen Abby Lane *Winter Haven Florida ******Mr. Price will have the boxes delivered to him as my house is for sale and I am no longer there. Please Please SEND THE BOXES SO THIS CAN BE A CLOSED ISSUE NOW!!!!! THANK YOU*LAURA

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DirecTV

Customer service issue
Reported by GetHuman-mebeda
May 18th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 655 others
0 customers following this
Items needed
Account phone number
Billing address
PIN or password on the account
Name on account

Timeline

GetHuman-mebeda started working on this issue
May 18th, 2018 1:39am
GetHuman-mebeda indicated the issue is not fixed yet.
May 18th, 2018 3:38am
GetHuman-mebeda indicated the issue is not fixed yet.
May 19th, 2018 5:30pm
GetHuman-mebeda indicated the issue is not fixed yet.
May 19th, 2018 5:30pm
GetHuman-mebeda indicated the issue is not fixed yet.
May 20th, 2018 8:06pm