GetHuman-se_levan's customer service issue with DirecTV from May 2018
Help with my DirecTV issue
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-se_levan's own words
Cancel my service ... I called them and kept pressing buttons until I eventually got a person.**I had to give them my acct * - they could not look me up by address, cancelled phone * or even my social security *. But once I gave them the acct * they did as I asked and cancelled my DirecTV service.**They've sent a bill and said to pay it and they will refund me for the time after I cancelled the service.
They apparently have no way to look up your acct without the acct number. Not sure what sort of database they use.
I've switched to Xfinity where people answer the phone after you answer the *st prompt, not several of them (at least so far for me).
About * years, always paid the bill on time.
Nope, just called * times til it worked.
I have an issue with DirecTV too
How GetHuman-se_levan fixed the problem
Called them - got a person finally
Please help with my DirecTV issue
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