I was receiving a * year contract price discount of **$ off my bill and I received my b...

GetHuman-ticagal's complaint issue with DirecTV from April 2018

Help with my DirecTV issue
I was receiving a * year contract price discount of **$ off my bill and I received my bill today without the * year contract price. I was just told that the price was for a bundle package that I was never told about when I first started the service. The wireless and internet service is not available in my area. Why am I being penalized for services that are not in my area? I tried them both and there is nothing I can do if they do not work where I reside. I was offered a funky *$ discount that almost made me tell the representative to cancel the service. I don’t think the * representatives tried very hard to rectify this situation. There is no way I would have agreed to a bundling package knowing it was totally useless to me. Yeah, I would have love to have the internet and wireless service bundle because it is a great deal, hands down. I would really like to continue the tv service, but offering that *$ was a total slap in the face and unacceptable. I will disconnect service if I have to and pay the termination fee. The termination fee is a whole lot cheaper than what I would be paying if I continue service until my contract is up. I hope we can come to some sort of resolution for this matter. **Thank you very much for your time.
I trust that DirecTV will make this right and come up with a resolution that is fair.
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DirecTV

complaint issue
Reported by GetHuman-ticagal
Apr 27th, 2018 - 3 mons ago
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Seen by 9 customers so far
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Apr 27th 1:08am
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Apr 27th 2:28am
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Apr 27th 12:27pm
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Apr 28th 2:45pm
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Apr 29th 1:12pm
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Apr 29th 1:12pm
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Apr 30th 12:18pm