Went to Dillards in Waterloo, Ia. to buy a pair of Snow boots. Two people behind counte...

GetHuman-seeworld's customer service issue with Dillard's from November 2018

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Went to Dillards in Waterloo, Ia. to buy a pair of Snow boots. Two people behind counter, neither one stepped out to give help. I took two different boots to the counter, they had to decide who was waiting on me. The young man drew the short straw, he went and got the boots in my size and took one boot out of the box, handed it to me and walked away and I did not see him again. By this time there were more people wanting service and the gal kept saying this is not my department. She called for backup. I needed a different size and they did not have it in either boot. This is snowboot buying season and you do not have sizes??? This was the same answer they gave to a lady trying on shoes. I do not like to shop on line, because I like to try things on. I have a gift card I wanted to spend on boots, but if you don't have my size what do I do??? It would be nice if you carried more sizes in store. And had help who were a little more helpful.
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Customer service issue
Reported by GetHuman-seeworld
Nov 2nd, 2018 - a mon ago
I have an issue with Dillard's too
Seen by 3 customers so far
Similar issue to 21 others
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GetHuman-seeworld started working on this issue
Nov 2nd 7:51pm
GetHuman-seeworld indicated the issue is not fixed yet.
Nov 5th 9:08pm