This is the * nd time digital river has taken money out of my paypal account. The first...

GetHuman-dodster's Refund a Charge issue with Digital River from August 2019

Help with my Digital River issue
The issue in GetHuman-dodster's own words
This is the * nd time digital river has taken money out of my paypal account. The first time I managed to get a refund but lo and behold they’re at it again with a pre confirmed payment of £**.**. Which was taken out of my bank this morning. I don’t know who Avast or digital river are and it’s seriously beginning to get to me, the phone number they have is not being recognised and looking up internet it seems there is a scam of some kind going on. I have never purchased anything from this company but there is an invoice ID - *********** and also a transaction ID - * SL*****YH******E this money should never have been taken out of my bank without my authority and needs to be refunded as soon as possible.

GetHuman-dodster did not yet indicate what Digital River should do to make this right.

How GetHuman-dodster fixed the problem
I managed to get an E- Mail of to Digital River , it was a link on their site, told them in no certain terms that what they were doing was illegal and that I thought it was a scam. This seemed to have caught their attention and I received a nice reply saying the pre- approved payment would be cancelled and any money owing to me will be refunded.
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Digital River

Refund a Charge issue
Reported by GetHuman-dodster
Aug 20th, 2019 - 2 years ago
Fixed
GetHuman-dodster shared how to fix
Seen by 20 customers so far
Similar issue to 584 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-dodster started working on this issue
Aug 20th, 2019 9:02am
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 1:10pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:15pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:15pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:21pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:21pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:21pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:22pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:22pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:22pm
GetHuman-dodster indicated the issue is not fixed yet.
Aug 20th, 2019 3:22pm
GetHuman-dodster confirmed the issue is fixed. Hooray!
Aug 21st, 2019 9:22am
GetHuman-dodster indicated the issue is not fixed yet.
Aug 21st, 2019 9:22am
GetHuman-dodster confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 3:32pm