Ordered from ****' on-line store. Order * ***********. Received * pair of men's boots w...
GetHuman-otterbay's customer service issue with DicksSportingGoods.com from December 2018
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Ordered from ****' on-line store. Order * ***********. Received * pair of men's boots with security devices attached, that if tampered with will blow out & cause orange stains. I called ***-***-**** this morning. Representative's connection to me was horrible. I couldn't hear but bits & pieces of her voice. She did promise to call me back. She didn't. I waited all day. I called again tonight. Young man told me she probably didn't have "permission" to call me back. Hmm. He also wanted me to drive to the nearest ****'s, which is about ** miles from my home to get the devices removed. He looked up my address and found the nearest store, which he informed me was only ** miles from me. It is not. My point is this... Not my fault your company failed to remove these things from the boots before you shipped them to me. This is not customer service to expect me to drive ** miles round trip to have Your Problem taken care of. AND, while I wait for your system to figure out what you are going to do about it, I have * pairs of expensive boots that my husband cannot wear. I guess I am looking for some satisfaction and assurance that your company is going to take this seriously, and try to remedy the problem in a timely manner...not wait for *-* business days to hear back from you. Kim Harms
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