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The issue in GetHuman-cccelasc's own words
I ordered a Kelty women’s backpack from the website. I opened it today and everything seemed fine. I loved the backpack. But then I started to unbuckle and expand it, and when I did I realized there were nests of insects throughout the backpack. In every crevice. I normally don’t complain but this is not okay. I would really like something to be done about this. A refund, or a gift card, and preferably a replacement bug-free backpack. Please, I’d really appreciate the help.
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