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Deutsche Bahn Customer FAQ

Top Answers & How-to Guides

What is Deutsche Bahn's Phone Number?

The question we are asked most often is about how to talk to Deutsche Bahn customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any restrictions on traveling with children?

Yes, there are certain restrictions when traveling with children on Deutsche Bahn. Children under six years of age can travel for free...
Ask any question you have about Deutsche Bahn customer service, get an answer now.
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Booking Tickets

How do I book a train ticket?

To book a train ticket with Deutsche Bahn, you can visit their website or use their mobile app. Simply enter your travel details, including...
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Ticket Options

What are the different ticket options available?

There are various ticket options available for travel with Deutsche Bahn. Firstly, there are single tickets, which allow for one-way...
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Changing Tickets

Can I change or cancel my train ticket?

Yes, you can change or cancel your train ticket if it is a flexible fare. Flexible fares allow you to modify or cancel your ticket...
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Arrival Time

How early should I arrive at the train station before departure?

Passengers are advised to arrive at the train station at least 15 minutes prior to departure for regional trains and 30 minutes for...
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Baggage Allowance

What is the baggage allowance on Deutsche Bahn trains?

On Deutsche Bahn trains, the baggage allowance is generally flexible and passengers are responsible for their own luggage. There are...
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Pets on Trains

Are pets allowed on the trains?

Yes, pets are allowed on most trains operated by Deutsche Bahn. However, there are certain rules and regulations that must be followed....
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Onboard Facilities

What are the onboard facilities and amenities?

Deutsche Bahn provides an array of onboard facilities and amenities ensuring a comfortable and enjoyable journey. Passengers can take...
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Bike Transportation

Can I bring my bike on the train?

Yes, you can bring your bike on the train. Deutsche Bahn allows bicycles on most of their train services. However, certain restrictions...
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Discounts and Offers

Are there any discounts or special offers available?

Yes, Deutsche Bahn offers a range of discounts and special offers to enhance your travel experience. We provide discounted fares for...
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Seating Classes

What is the difference between 1st class and 2nd class seating?

The main difference between 1st and 2nd class seating on Deutsche Bahn trains lies in the level of comfort, services, and amenities...
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Traveling with Children

Are there any restrictions on traveling with children?

Yes, there are certain restrictions when traveling with children on Deutsche Bahn. Children under six years of age can travel for free...
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Help me with my Deutsche Bahn customer service issue

Ask any question you have about Deutsche Bahn customer service. We will do our best to get you answers right away.
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