My girlfriend was flying to Barcelona to meet me for our anniversary and her flight was...
GetHuman-rwalley's customer service issue with Delta from November 2018
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Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
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If you are already at the airport when your flight is delayed, it's recommended that you go directly to a Delta customer service desk before calling. If a delay is announced before you arrive at the airport, it's a better option to call at that point.
The issue in GetHuman-rwalley's own words
My girlfriend was flying to Barcelona to meet me for our anniversary and her flight was delayed * hours, then her luggage was lost. **I flew in from Prague to meet her after i spent * weeks working on a ** country European tour which, as you can imagine, was beyond exhausting. Now, not only was her flight so delayed that we spent our entire anniversary in an airport, but her luggage was lost with all her favorite clothes and beauty products, which equal well over a couple thousand dollars. Instead of being at our Air BnB by noon, we didn’t get there until *pm, pretty much wasting an entire day of our trip and the $*** nightly fee. Hayley has been in tears since we left the airport and obviously our anniversary is ruined, as well as most of our vacation. **Hayley and i have both been loyal customers for a long time and fly Delta more than any other airline, both for work and pleasure. I book Delta for the rest of our touring company even when it’s a little more expensive, which accounts for hundreds of flights a year between the ** people in our touring company. This experience has left a terrible taste in my mouth, as nobody at the airport or on the phone has been helpful. **As our vacation and anniversary have been ruined by this comedy of errors, I would really like some compensation to make up for all the lost time and money, whether that means a generous voucher or a complete refund of the price of her ticket, I feel she really deserves to be compensated for all the stress and heartache.**Flight - DL****Ticket number - **************Tag number - dl*******File reference - bcnaf*****
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