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Before contacting them, items GetHuman-nitishah may need:
Flight Number, Ticket Number, Email on Reservation, Phone Number on Reservation, Name of Passenger(s), Home Address, and Date of Birth
The issue in GetHuman-nitishah's own words
Good Morning!**Here are the confirmation numbers for us:**Rutesh & Parul Shah: GQCEVO*Niti Shah: GPRURM**My family and I were traveling from Atlanta, GA to Mumbai, India. Our journey was supposed to begin November **. We boarded our flight for the first leg of the trip and two hours sitting on the tarmac the captain announced that the flight was canceled due to maintenance issues. We had to deboard the plane and we were accommodated at the Ramada Inn. Then we were switched to a new flight from Atlanta to Newark to Mumbai. After we arrived to the airport the next day we learnt that the Newark flight was cancelled. we were switched to another flight going from Atlanta to Amsterdam to Mumbai. We had called Delta at this point to express our complaint and the supervisor phone stated that she could give us a $*** voucher each and **,*** miles each. I have received the **,*** miles, but the other two people traveling with me did not receive the miles. Prior to our departure we communicated with a gate agent, Delta customer service, and a Delta help desk regarding our bags and ensuring that our bags arrive in a timely manner to India with us. We finally reached India Nov. ** at midnight. With no bags.... it has been over ** hours here with one pair of clothes and Delta has not answered our calls. The bags are still in route to London according to the Delta app. We have travelers insurance but we need our bags. **We live in Atlanta and exclusively fly Delta. This has been the worst experience from Delta. I am so disappointed in customer services and the way they have communicated towards my family and I.
GetHuman-nitishah did not yet indicate what Delta should do to make this right.
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