Delta Airlines Customer Service Issues

I accompanied my grandparents to the airport on 9/9 with their recently printed Healthvana digital vaccination card, as they had lost the original one. Despite this endorsement being new, an official did not recognize it, causing concern for my well-traveled grandparents who have flown with Delta and Avianca frequently over the past 20 years. After speaking with another Delta staff member, their flight date was changed to 9/12 to allow time for the required Covid-19 test that must be taken within 72 hours before the flight. Although I did not receive any physical documents or tickets, I need to confirm the daily departure time of the flight to ensure we are not late and avoid any disappointment.

I printed the state-issued Healthvana digital vaccine card for my grandparents since they lost the paper copy. The person checking it initially said it wasn't valid because she had never seen one before, but another employee confirmed that it was a new type of card. This kind employee changed their flight to September 12th and explained the requirement for the COVID test to be done within 72 hours before boarding. I just need to double-check the correct time on the 12th, which is 11:55, so they can arrange for a ride to pick them up in El Salvador the next day.

I would like to submit a complaint about my recent flight experience with Delta. On September 12, I took flight #VS3937 from Barcelona, Spain, to Ontario, CA, and sat in seat E78. During the journey, I observed a tense situation between two passengers regarding mask-wearing. I decided to inform the flight attendant about it, but her response was dismissive. When I offered to move seats to avoid discomfort due to the ongoing conflict, she rudely told me to do so. This lack of professionalism and courtesy was extremely disappointing. The overall attitude of the Delta flight crew seemed indifferent and unengaged, which made the experience even more unpleasant. Kindness and empathy are essential, especially in tense situations like the one I encountered. I hope Delta addresses this issue to ensure a better flying experience for passengers in the future. As a result of this experience, I do not plan to fly with Delta again and will not recommend it to others. Thank you for your attention to this matter. Sincerely, A. Furman

I have not traveled with your company in years, but unfortunately, I encountered another issue today which reminds me of past problems. When I approached the gate, the assigned seat information was unclear, and I was rudely assisted by Sam. She was impolite and unhelpful in providing seat details, leading me to a cramped seat at the back of the plane. Feeling trapped with minimal space, the lack of choice was unacceptable. The customer service I received was the worst. Boarding information was not communicated, leaving me frustrated. Treating passengers poorly is not the way to go, especially for first responders like myself. Wanda P. / [redacted]

Due to the Covid-19 restrictions, we had to cancel our plans to attend our son's college graduation in May [redacted]. Delta provided us with a flight credit for the full amount. Unfortunately, my husband has developed a terminal, progressive lung disease since then and is now unable to fly due to his condition. He requires high-flow liquid oxygen, which exceeds the capacity of portable oxygen concentrators allowed on airplanes. As a result, we are requesting a refund of our ticket prices instead of an airline credit. Despite spending 7 hours on hold with Delta's Customer Care department yesterday, I was unable to speak to anyone or request a callback. Our ticket numbers are [redacted] and [redacted]. We are willing to provide a letter from his pulmonologist as needed. Thank you, J.

Subject: Inquiry Regarding Booking # HGF7LI I recently made a booking to replace a previous one and used eCredits from the previous booking. According to your website, change fees have been eliminated for tickets in North America to anywhere in the world and from the Caribbean to the United States or Mexico. However, upon reviewing my last month's credit card statement, I noticed a $[redacted] service fee charged for one of the tickets issued. This charge contradicts the policy mentioned on your website. I kindly request a refund of the service fee. I appreciate your swift assistance in addressing this issue.

I booked a Delta Airlines flight for my son from Salt Lake City to Great Falls, Montana. After receiving the confirmation, I noticed his last name was misspelled as "Gilbery" instead of Gilbert due to a typo. I spent over 45 minutes on hold with Delta tonight with no success, and their automated line directed me to contact Priceline who, in turn, directed me back to Delta. The suggestion given was to cancel the flight for a refund within 2 days and then rebook. However, my son has a crucial doctor's appointment on Friday, making it urgent for me to correct his last name quickly. The itinerary number for the booking is [redacted]-[redacted]-[redacted]-45, and my son's name is Calvin Gilbert. I just need to change one letter on the ticket from "Gilbery" to Gilbert. Any assistance in resolving this issue promptly would be greatly appreciated.

To SkyMiles customer service, I recently opened a SkyMiles account in my name, Gavriel Feigin, with the username gabyfeigin and member number 9[redacted] 34. After purchasing tickets, the Flight Receipt showed membership number 9[redacted] 00 under the name GAVRIEL FEIGIN 27SEP21. When attempting to log in, I received an error stating my account couldn't be located. I then tried to create a new account but encountered a message saying the username was already taken. Feeling stuck and confused, our upcoming flight is scheduled for Monday with confirmation number HR85N9. After numerous login attempts, I managed to access my account using member number 9[redacted] 34 and my last password. However, when I tried to retrieve my username through the "forgot login" feature, it couldn't locate my account. I also attempted to merge the two account numbers but faced password conflicts and got blocked due to multiple login attempts. I would appreciate your help in resolving this account issue promptly. Sincerely, Dr. Gavriel Feigin

Good morning, I boarded flight DL2925 as a Sky Priority passenger. While waiting to watch Delta Studio, I encountered a problem with my screen. Despite others using theirs without issue, a flight attendant named Eledis dismissed my concern. When she finally checked, she insisted I keep the aisle armrest down, causing discomfort. Another attendant later insinuated I was a difficult passenger based on Eledis's feedback. I was shocked by this treatment for simply raising the armrest and reporting a technical issue. Eledis needs better customer service training. Instead of offering excuses, a simple solution would have sufficed. Despite a colleague's attempt to rectify the situation, Eledis had already soured my flight experience. As a loyal Delta customer, I am requesting 50,[redacted] miles as a gesture of goodwill. Regards, Maher K. Sarafa [redacted]

Dear Delta Team, I bought two tickets from Brussels to Miami for my daughter and myself with a planned arrival in April [redacted]. Unfortunately, I had to cancel due to an MS flare-up. When I called to cancel, I asked to keep the credit for future use since I wasn't sure about my recovery timeline. Now, trying to use the credit for a new booking, I was informed it had expired. The operator I spoke to in [redacted] failed to mention an expiration date for the credit. With the travel restrictions and COVID-19 situation in [redacted], I couldn't have traveled anyway. Losing over [redacted] Euros or close to $[redacted] because of an undisclosed expiration is disappointing. A notification about the credit expiry would have been appreciated. Looking to book new tickets for December, I am upset by the lack of communication on this matter. Knowing this, I would have explored other options like using my credit card insurance. Sincerely, P.O.

I booked a connecting flight with Delta Airlines and Aeromexico with reservation code Delta F773GT. Unfortunately, my flight from Mexico to Puerto Escondido was canceled, and despite my efforts to resolve the issue over the phone with both airlines, I was unsuccessful due to the reservation being made through Delta. After waiting in line for four hours at the airport, I was informed that all flights were fully booked. I urgently need to travel to Puerto Escondido by 10/02. Aeromexico found one available seat on a flight from Mexico City to Puerto Vallarta and then to Puerto Escondido, but they were unable to make the necessary changes due to the reservation being with Delta. I tried contacting Delta, but their call center was closed. I need assistance as no one is taking responsibility for the inconvenience and extra expenses. The flight found by Aeromexico is Flight [redacted] to Puerto Vallarta, with the final destination being Puerto Escondido, departing at 12:20 and arriving at 1:35.

Hello, I am having trouble requesting a refund on your website as it keeps telling me that my confirmation number is incorrect. I am not sure why this is happening. I hope you can assist me via email. Name: Philip Lund Confirmation #: HIJ4J8 These details are from the confirmation email I received. I did not board the flight from Amsterdam to Seattle, and I would like to request a refund for this journey. Kindly let me know how you can proceed to help. Thank you, Philip

I encountered an issue with Delta's customer service at JFK Airport as my cousin and I missed our flight to Aruba due to discrepancies in covid testing results. Despite arriving early, we were not allowed on the flight until the lab emailed my results. Even after obtaining them, the new staff member who checked me in did not verify my covid results, leading to missed boarding by minutes. We were left with no choice but to rebook for the next day. There was confusion about our luggage being pulled off the plane, and the lack of assistance from customer service was disappointing. We had to arrange an alternative flight with JetBlue to reach Aruba on the same day, only to find our luggage missing. The poor communication from Delta staff resulted in extra expenses, inconvenience, and discrimination, making a refund necessary. Our boarding passes were 1 [redacted][redacted] and 1 [redacted][redacted]. It has been over a week without resolution, and immediate attention to this matter is required. Contact can be made at [redacted] or [redacted], as well as at [redacted] or [redacted] A prompt response is appreciated.

I want to share my experience with Delta's customer service. My cousin and I missed our flight to Aruba due to issues with verifying our COVID test results. We arrived at JFK Airport at 4:30 a.m., well before our 7:45 a.m. flight, but faced complications with the testing requirements. Despite eventually obtaining the necessary results and documentation, we were unable to board our original flight. Delta staff made us purchase additional documents for our trip to Aruba, added extra costs, and ultimately were unable to accommodate us on that flight. Subsequently, we had to rebook for the next day with no assurance about our luggage. This led to further inconvenience and confusion, resulting in us flying with a different airline to reach our destination. Unfortunately, our luggage was mishandled in the process. We request a refund for the flights and a prompt resolution to retrieve our belongings. The lack of clarity and assistance from Delta staff caused this frustrating situation, and we seek a refund or voucher for the incurred expenses. Your immediate attention to this matter is appreciated.

I experienced severe damage to my suitcase during my Delta Air Lines flight from Atlanta to Frankfurt on 09/27/[redacted]. Damage Report from Delta Air Lines Baggage Service: File Reference Number: DL912D6B/28SEP21/0802GMT Worldtracer Reference Number: FRADL54042 Name: Weber Title/Initials: Mr. GEBHARDMR/GW Flight/Date: DL14/27SEP Routing: ATL/FRA Color/Type: Gray22RHW I followed the instructions given at the baggage service and shipped the suitcase as directed with the provided documents to AERO-BAGGAGE K. Feldmann e.K. DHL was unable to deliver the suitcase due to an unspecified recipient issue. The Delta baggage center should be informed of this development. I am in need of a replacement suitcase within the next 10 days due to upcoming travel requirements.

At Delta Airline Counter No. 1 in JFK Airport, the agents did not allow me to board my flight to Sofia despite presenting my fully paid ticket and American passport. Despite my frequent travels to Sofia for 17 years with my wife, showing proof of residency, they insisted I needed a Bulgarian passport, which I do not. After traveling back home to Hudson, NY, I contacted the American Embassy in Sofia and was informed by Mr. Greer that the advisory had only changed to orange, not red, and Americans still had the right to travel. I have reported this issue to the NYS Attorney General and the Federal Trade Commission. My wife, a dual citizen, was left stranded at Sofia Airport due to this mishap. Delta Airlines, the conduct of your personnel at JFK was unprofessional and disrespectful.

Hello, I am reaching out regarding E-Credits for myself, David Harris, and my Brazilian wife, Rita Tardin. I am a US citizen residing in Brazil. Our travel plans in [redacted] were disrupted due to Covid-19, and we now seek assistance with utilizing Rita's Sky Miles E-Credit for future travels to the US in [redacted]. Despite booking her flight with Delta to earn Sky Miles, we encountered challenges in locating the E-Credit associated with her account. I have identified the Flight Ticket ID JNGLOG and EC# [redacted][redacted] for Rita's booking. We recently set up her American Express account online and realized the Sky Miles were not linked to her profile. Any guidance on how to rectify this issue and enable Rita to utilize her E-Credit would be greatly appreciated. Please feel free to contact me via email. Thank you.

I'm Christine DiMuzio. Recently, Delta changed my flight and the new one is not convenient, and it's not in Comfort+, which I had already paid for. When I attempt to modify the flight, they are asking for an additional $99 to switch to Comfort+ fare. I am hoping Delta can adjust my reservation to match what I originally paid for. Thank you.

I arrived in Ft. Lauderdale on October 30th from Memphis for work with the BBKing band on a Holland America ship. Unfortunately, the TSA inspection left my bag open, causing me to lose essential items like my Sennheiser headphone connectors, water pic charger, and most importantly, my prostate supplement. As someone with a health condition, having my supplement stolen has put my health at risk. Currently in quarantine for 7 days, I can't leave my room and am unable to easily replace my medication. If this situation leads to health issues or job loss, I will seek legal action against Delta. My name is Kenneth Stumpf, traveling with the confirmation number KNGWUE.

I would like to express my gratitude to Flight Attendant Tonya on flight DL714 from Atlanta to Las Vegas on October 29th. Upon boarding, I encountered another customer occupying my assigned seat, which made the situation quite difficult and uncomfortable. Feeling overwhelmed by the warm environment, I sought help from Tonya, who promptly reassured me and assisted me in regaining my composure. To prevent any disturbances on the plane, she kindly relocated me to an area near the flight attendants. Despite the flight being full, she made extra efforts to secure a more comfortable seat for me. Tonya's dedication to her job shone through as she handled the situation with compassion and professionalism, showcasing her versatility beyond beverage service. She truly went above and beyond, acting as a caretaker, advisor, and issue resolver. Tonya's exceptional service was truly commendable, and her ability to manage a challenging scenario with grace and elegance was noteworthy. Thank you, Tonya.