Delta Airlines Customer Service Issues

Hello, I am a 69-year-old woman traveling solo. I had a reservation with Delta from Columbus, Ohio, to Missoula, Montana in August. I booked the flight some time ago, and the itinerary involved a plane change in Minneapolis with a reasonable connection time. Recently, Delta has modified my flights, and now I am facing a 5-hour layover in Minneapolis, which is not ideal. Due to this change, I had to make alternative arrangements for transportation from Missoula to my final destination. I am feeling uneasy about spending 5 hours alone at the airport. Can I request access to the MSP Sky Club Lounge upon my arrival in Minneapolis? I am unsure about the cost but would greatly appreciate a quieter place to spend my time during this unexpectedly long layover. I have a fondness for Delta Airlines, having worked for them in the 1970s. I understand schedule changes happen, but I wanted to reach out and see if there was a way to make this extended wait more comfortable for me. Thank you for your assistance. Polly H. Sky Miles Member #[redacted]

I am having trouble obtaining a flight receipt for my recent trip from July 19, [redacted], to July 22, [redacted]. My Confirmation # is F6PQIT, and my Ticket # is [redacted][redacted]. On July 19th, I flew on flights DL3750 & DL3754 from Albuquerque, NM, to San Jose, CA, with a layover in Salt Lake City, UT. I transferred planes there. My return trip was on July 22, [redacted], on flights DL2775 & DL2838, with a layover again at Salt Lake City Airport. I couldn't get the receipt from the flight website; an error message appeared. My SkyMiles account also couldn't provide the receipt. I need this official flight document to claim reimbursement for my business travel expenses. I would appreciate receiving an official PDF document as soon as possible, as I have a limited time to submit my expense report.

I have been on hold for over four hours daily for several days trying to contact Delta. They changed my party's departure time for our vacation flight from Eleven Twenty AM to Five Fifty AM, and added a plane change, resulting in a frustrating five-hour layover at JFK. Despite Delta still selling premium economy seats for our original flight, they bumped us and provided a subpar itinerary. We purchased our tickets six weeks ago, and all we want is what we paid for. Delta has alternative flights that could easily resolve this issue, but they chose the worst option for us. Our departure is scheduled for Oct. 1 from MSY, and the return is on Oct. 17 to IAH. The youngest member of our group is 60 years old. If this matter is not resolved satisfactorily, it will be our first and last time flying Delta internationally due to these unnecessary changes and the difficulty in reaching customer service. There are no messaging options available, not even for the hearing impaired. Can someone assist me with this? If needed, I can provide our Confirmation number.

I am planning a trip to Amsterdam with Delta in early August. I have reviewed the information on your website and cross-referenced it with the guidance from the Netherlands government. According to the Delta Travel Planning Center, the Netherlands are open to visitors, and travelers from the United States do not need to present a negative Covid-19 test upon arrival but must pre-register electronically before departure if fully vaccinated. My concern is that the gate agent might not be aware of the exemption for PCR testing in Amsterdam, which could result in boarding issues and potentially causing me to miss my flight and the main event of my trip. I would appreciate it if Delta could provide me with an email, text, or letter confirming this information, which I can show to the gate agent if necessary. I have reached out through the Delta app twice but have not received any acknowledgment.

Incident Report: Unpleasant Experience with a Delta Airlines Stewardess at Center Hotel Plaza in Reykjavik. The stewardess displayed rude behavior, showing a sense of entitlement by not respecting the line at the breakfast buffet and trying to boss around the cleaning staff. When confronted, she was defensive and arrogant. This experience raises concerns about her treatment of others both inside and outside the plane. It's important for her to show fairness and consideration towards all passengers while representing Delta Airlines.

I wanted to address an issue regarding our travel plans. My wife and I are scheduled to fly from Miami to Albuquerque on September 15th, [redacted], under confirmation #G5SMQC. Initially, our Delta flight to Albuquerque was supposed to depart Miami at 5:25 pm on the 15th. However, we received a Flight Schedule change notice indicating that our flight will now leave at 4:40 pm. This change shortens our layover time after our international flight's arrival in Miami from 3 hours to 2 hours. Given that we are both 64 years old, we are concerned about making it to the gate on time. We kindly request assistance from Delta at the Miami airport to expedite our baggage check-in and help us reach the gate in time for our flight to Albuquerque. Your understanding and support in this matter would be greatly appreciated. Thank you in advance for your attention to our situation. Sincerely, Javier J. Delgadillo

I had originally booked a flight using miles with confirmation number HXZUTE. My husband and I were pleasantly surprised to be upgraded to first class for the long leg of our journey from Atlanta to Salt Lake City, as we both have back and knee issues. It was very beneficial to have the extra comfort and legroom. Unfortunately, we were recently informed that due to an aircraft change, we have been moved back to the main cabin, losing our Delta Comfort seats that we booked for health reasons. This change has left us disappointed and concerned. I wonder if this happened because we used miles instead of money to pay for the seats. Moreover, I am curious if the miles used for the initial booking can be refunded since we lost our preferred seats due to circumstances beyond our control. As a Gold Medallion member, I hope Delta can rectify this situation and regain my trust. Thank you. - G. B.

Good morning, I am reaching out in hopes that you could assist me with an issue I am currently facing. My reference number is GOIE3H and I was scheduled to fly from San Diego to JFK on Sunday, August 8, [redacted]. Due to the current circumstances surrounding the pandemic, my school requires me to quarantine earlier than planned, causing a disruption in my travel arrangements. I attempted to modify my ticket online, only to be informed by the system that purchasing a new ticket would be more cost-effective. Given the unpredictability of the world we live in, I kindly request a refund for the unused portion of my flights. I had saved diligently to purchase this ticket, and with the uncertain future of travel, receiving a refund rather than e-credit would be greatly appreciated. I hope you can empathize with my situation and consider my request. I look forward to your prompt response. Thank you for your understanding, Yachet T.

I, Wendy Vermeulen Kuusela, along with my husband Kenton Kuusela, made flight bookings online to Hawaii using Wallet Credits. While my husband received a credit of $[redacted].80 for his flight on Feb. 21, [redacted], I only received a $[redacted].00 credit for mine. I am requesting the remaining credits to be applied to my flight. If this is not possible, we would like to use our available credit on our return flights on March 6, [redacted]. Prior to these bookings, we had a $[redacted] credit and two credits for $[redacted].80 each from a previously cancelled flight due to Covid. I kindly ask for clarification on my balance and if you can proceed with these adjustments for us. Thank you for your assistance. Wendy Vermeulen Kuusela Current Credit Balance: $[redacted].80

I need assistance with a flight credit from a flight delayed due to Covid back in May [redacted]. Despite rescheduling a flight via Chase Visa on July 19, [redacted], for an August 13, [redacted] flight, we were charged a $[redacted].92 USD fee for the ticket difference. Surprisingly, this charge appeared on our Mastercard instead of the original Chase credit card. Despite these actions, we never received any confirmation or itinerary for the August 13 flight. Upon contacting Chase, they informed us that no booking for August 13 was made nor was any fee difference payment sent to Delta, charged to our Mastercard. We are seeking confirmation from Delta regarding the absence of any itinerary or confirmation for a Jean Callis flight from Tampa, FL, to Spokane, WA on August 13, [redacted]. In the event that no confirmation is found, we are requesting a refund for the unbooked ticket fee.

My flight from KEF to BOS was delayed from 10 AM to 11:00 PM after I had checked in and paid for Delta baggage. I had to pay to store my bag at the airport and take a taxi to find food due to COVID restrictions. I spent over 3 hours on hold with Delta before the call suddenly ended. At KEF, I waited for 1 hour to talk to an agent who said there were no other flight options. I contacted Delta via messenger, and they switched me to an Icelandair flight departing at 5:15 PM, but I had to pay $61.00 again for baggage. This flight was also delayed, causing me to miss my bus in BOS. With no available taxis or Ubers, I walked 1.7 miles home with my luggage. I'm requesting a refund for the entire Delta leg of my trip and the baggage fees.

My daughter missed her Delta flight from Denver to JFK last Friday around 11:30 am. She was unable to modify or cancel the flight as she arrived after it departed. She ended up buying a one-way ticket and leaving shortly afterward. Our main concerns are regarding her return ticket from JFK to Denver on August 9th, booked with award points. Will Delta honor this ticket even though she missed the outbound flight? Additionally, we are unsure if there is a 'no show' fee associated with this situation. My daughter gave me a contact number she found online for help, but I am worried about its legitimacy. I have already paid a fee for their services and am currently waiting on hold with Delta to confirm if everything was handled correctly.

I am a loyal Delta customer with 2 Delta credit cards for earning sky miles. Recently, my experience with Delta was extremely disappointing. Initially, I had a 50-minute layover on our flight, but Delta changed it to a 3 1/2-hour layover without explanation. Surprisingly, our original flight was still operational. I was bewildered as to why Delta made these changes resulting in prolonged waiting times. Moreover, on the day of travel, our flight was delayed by an hour for unclear reasons and further postponed by an additional hour due to a missing cleaning crew. This led to an exhausting 5 1/2-hour layover for my husband and me at the airport. The delays caused us to depart at 9 am from SLC, arriving in Ft Lauderdale close to 1 am. This entire journey was the worst travel encounter we have faced. Hoping for smoother trips with Delta in the future and avoiding such distressing incidents.

I am experiencing issues when booking flights for myself and my wife using our Skymiles accounts. While logged into my account, I encounter errors regarding a name discrepancy for my wife's profile. Despite entering her correct name (Jo Ellen Seiser) and Skymiles number, the system sometimes claims they do not match. This results in various problems, such as being unable to apply her e-credit to a reservation. Recently, we were prompted to enter her government ID to merge multiple names associated with her account, but this message disappeared upon login. Despite previous attempts by customer service agents to resolve the issue, it persists and has caused us frustration for years, leading to difficulty booking tickets together on the same reservation. I seek a definitive solution to this ongoing problem so we can successfully book flights as a couple.

I checked your website and found no mention of needing a covid test to enter France. The France government's website also does not indicate a PCR test is needed if vaccinated. However, during check-in, I was informed I need one. As a fully vaccinated individual who has completed the necessary paperwork to enter France, I am concerned about being asked for a test. I am scheduled to leave for the airport tomorrow, August 9th, at 1 PM EST, so I urgently require clarification before my flight. Thank you for your prompt assistance.

I need assistance with my flight from Fort Lauderdale to Calgary, Canada. My flight on August 10th has been rerouted with two layovers of over 5 hours each. I tried contacting Delta twice, waiting on hold for 3 hours each time without success. My initial departure from ATL was supposed to have me arrive in Calgary on the evening of August 10th, but I am now scheduled to reach Calgary on August 11th at 8:30 in the morning. I am currently at YYZ until 6:30 am on August 11th. I kindly request to discuss this matter either via email or phone. Thank you.

I need the seat assignments changed on my reservation, F9P85D. Currently, my wife (Holli Todhunter) and I are assigned seats 9C and 1G on Delta Flight [redacted] from FCO to JFK on September 14th due to a flight change by Delta on August 1. Originally, we were supposed to have seats 5C and 5G on Delta Flight 65 from FCO to ATL on the same date. We are not seated together. My wife is very nervous about flying and needs me next to her. I would like the passenger in seat 1C to be moved to 9C and myself to be placed in 1C, or alternatively, for the passenger in 9G to be switched to 1G and my wife to be moved to 9G. Since these passengers are traveling alone, it should not be inconvenient for them to move. Thank you. John A. Todhunter

I would like to revisit my previous query as I am still in need of assistance. My husband and I underwent a COVID-19 test on Friday, August 6, around 3:00 PM EDT. The testing entity indicated that results would be available within 2-3 days. We obtained our results on Saturday, August 7, at approximately 8:30 PM, falling within the stated 72-hour timeframe, although the actual test timing was outside this window. We were unable to check-in online. Are we allowed to board our MCO-ATL-CDG flight tomorrow? A simple yes or no response would suffice. Currently, I have been on hold for a maximum of "2 hours". This situation does not reflect well on Delta's service for a loyal frequent flier. Can my husband and I proceed with our travel to Paris, France's CDG airport tomorrow with our COVID test results dated 08/07/[redacted] at 8:30 PM EDT?

I made reservations five months ago with Delta. However, they have changed my itinerary four times since my purchase. Now, I will be arriving at ORD at 18:47 instead of the originally booked 11:59, causing me to miss the family reunion dinner in Dubuque. The resolution was to put me on an earlier flight, but I had to give up my first-class seats from the original booking because none were available on the new flight. I'm disappointed as it seems they may have given my seats to someone else. They didn't offer to refund the price difference either. Help!

On Thursday, August 5th, [redacted], during my flight from Atlanta to San Juan at 7:10, I was seated in 38E. The cabinet holding the fire extinguisher wouldn't lock, requiring continuous manual effort to keep it closed during the three-hour flight. After nearly two hours, an attendant managed to secure it with paper. Furthermore, there was gum on the floor that ended up on my North Face backpack, which hasn't come off even six days later. Despite the flight attendants apologizing, spending over $[redacted] on a round trip, I anticipated a better experience than having to deal with a faulty cabinet and gum. I hope to hear back regarding these issues. I documented them with my camera as it was a disappointing flight compared to my usual positive experiences with Delta.