Cannot locate my ecredits in my account. Message displays "We're sorry, but there are n...

GetHuman5870008's customer service issue with Delta Airlines Skymiles from March 2021

Help with my Delta Airlines Skymiles issue
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Skymiles Number, Ticket Number, Confirmation Number, Departure City, Dates of Flights, Arrival City, Home Address, Name of Passengers, and Phone Number
The issue in GetHuman5870008's own words
Cannot locate my ecredits in my account. Message displays "We're sorry, but there are no active or recently active certificates or eCredits available for display associated with this account." Have * Covid related canceled tickets which should have automatically converted to ecredits ************** and **************. These should be showing up and need to know why and rest assured of their value and being able to use them up until December ****.

GetHuman5870008 did not yet indicate what Delta Airlines Skymiles should do to make this right.

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How Do I Redeem My Frequent Flyer Miles for a Flight with Delta Airlines?How Do I Change My Flight That I Booked with Delta Skymiles?
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Delta Airlines Skymiles

Customer service issue
Reported by GetHuman5870008
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 654 others
0 customers following this

Timeline

GetHuman5870008 started working on this issue
Mar 21st 5:58am

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