I have a company issued Dell Latitude ****. When I am in the office, I am connected to...

GetHuman4078196's customer service issue with Dell - Tech Support from December 2019

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The issue in GetHuman4078196's own words
I have a company issued Dell Latitude ****. When I am in the office, I am connected to a Dell Dock via a cable (mini USB?). I have PPID and MAC numbers for the docking unit and I suspect a bad connection or a bad unit as my internet and network connection will be intermittent. I have been successful switching to the wireless connection, but that does not allow me to use my desktop set up.

GetHuman4078196 did not yet indicate what Dell - Tech Support should do to make this right.

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Dell - Tech Support

Customer service issue
Reported by GetHuman4078196
Dec 11th, 2019 - a year ago
Fixed
Seen by 4 customers so far
Similar issue to 636 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account
Machine serial Number
Machine product number

Timeline

GetHuman4078196 started working on this issue
Dec 11th, 2019 3:01pm
GetHuman4078196 confirmed the issue is fixed. Hooray!
Dec 11th, 2019 7:45pm
GetHuman4078196 confirmed the issue is fixed. Hooray!
Dec 11th, 2019 7:48pm