I have a dell laptop, * dell monitors, and a dell docking station. I am an engineer and...

GetHuman3539870's customer service issue with Dell - Tech Support from September 2019

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The issue in GetHuman3539870's own words
I have a dell laptop, * dell monitors, and a dell docking station. I am an engineer and use a program called Microstation for work. On Friday **** I used the program with no issue. On Tuesday *** Microstation crashes on open. I have been in contact with them and we have expended all options including doing a system recovery and starting over. It now appears that Microstation will load and work properly is the laptop IS NOT plugged into the docking station and therefore, monitors. This may have been the case all along idk. I have rolled back all drivers in an attempt to fix this and have had no luck. So now I am contacting Dell in an attempt to diagnose what exactly is wrong and how to fix my issue. This is the only program that is having any issue. Unfortunately, its about the only one that matters.

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Dell - Tech Support

Customer service issue
Reported by GetHuman3539870
Sep 5th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 2630 others
0 customers following this

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