When I try to turn on my computer the screen either stays black, but the keyboard turns...

GetHuman-diappaix's customer service issue with Dell - Tech Support from May 2018

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The issue in GetHuman-diappaix's own words
When I try to turn on my computer the screen either stays black, but the keyboard turns on, the "Dell" symbol turns on and the keyboard turns on but then the screen goes blank, or everything works fine. I've been having to turn my computer on and off several times to get it to work. All of this usually happens when I am trying to wake it up from sleep. It is much less frequent if my computer is off and I try to turn it on. The problem is getting worse and worse and I've been having to turn it on and off many more times when I try to wake it up. Just now I had to do it about * times. I know this can't be good for my computer. Also, it has been slower recently. I have only had it for about * years and it has been a great computer otherwise.
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Dell - Tech Support

Customer service issue
Reported by GetHuman-diappaix
May 21st, 2018 - 6 mons ago
I have an issue with Dell - Tech Support too
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