I have two major grievances which I require to be resolved immediately.***)I have had p...

GetHuman4305173's Account Access issue with Deezer from January 2020

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman4305173's own words
I have two major grievances which I require to be resolved immediately.***)I have had premium account with you for some time now. On Monday **th January I was unable to access my music. A message advised that in order for me to listen to deezer premium i had to sign up even though I already had an account with you. I ended up having to re enter my information assuming this would resolve the issue. You took £**.** from my account but still had none of my music everything was gone. I messaged you yesterday about this and got a reply in French!! I put a complaint in in English and you reply in French!! No good whatsoever to me!***) This morning when I check my bank account you have taken ANOTHER £**.** from my account! To say I am furious is an understatement! *I want this resolved today as a matter of urgency. I require you to sort my account out and retrieve my music ( I have downloaded few tracks again) and refund them additional £**.** you have taken from my account today and sincerely hope when you reply it is in English! If only you provided phone numbers would be so much easier to speak. Found one number and it is obtainable!

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Deezer

Account Access issue
Reported by GetHuman4305173
Jan 29th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 683 others
0 customers following this

Timeline

GetHuman4305173 started working on this issue
Jan 29th, 2020 9:39am
GetHuman4305173 indicated the issue is not fixed yet.
Jan 29th, 2020 2:05pm

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