Deezer Customer Service Issues

Deezer inexplicably removed all my downloaded tracks and is demanding more money per month for access, despite my long-term loyalty. This change is extremely disappointing. I have tried contacting them via email multiple times to no avail, and I am frustrated by the lack of a contact number. I feel disrespected by their actions and request a resolution to this matter so I can regain access to my music. It is unfair to suddenly impose additional charges for content I have already paid for. I urge them to reconsider this decision as it should be optional, not mandatory. I hope someone addresses this issue promptly and communicates with me to avoid any further escalation. All I seek is the return of my music collection.

I'm a Deezer monthly subscriber. Recently, my iPad works fine, but my iPhone abruptly stopped playing music. In a moment of frustration, I deleted the Deezer App from my iPhone, despite the warning about losing related files. Now, when attempting to download the app from the App Store, I keep getting offered a one-month free trial. I tried to sign up for a premium package to resolve the issue, but I was unsuccessful. During this, I followed Deezer's request to change my password from six to eight characters. How can I resolve this issue? -James H.

I registered online using my desktop with my Facebook account (Peter Moraites). I then installed the app on my iPad. When I try to log in through Facebook, it informs me I'm already logged in and asks if I'd like to continue. After selecting "yes," I'm redirected to the initial login screen where I can only choose to log in (which requires a phone number that doesn't work) or sign up through Google or Facebook, which I've already done. On day one, the app isn't functioning, and I need it to work tonight. Unfortunately, with no telephone support, I'm relying on this online customer service, which may not solve the issue in time. Thank you for the less than ideal start.

Earlier today, with the assistance of Melissa and Jeanne through a live chat, I chose to switch from my 30-day Deezer Premium + trial to Deezer Hi Fi. Upon realizing that my device does not support the Hi Fi music quality I expected for the $23.99/month subscription, and that it will offer the same quality as Premium +, I kindly ask to revert my subscription to Deezer Premium + at $12.99/month. I apologize for any misunderstanding and inconvenience this may have caused. Thank you in advance for making the necessary changes to my subscription. Best regards, Simon

Subject: Issue with Cancellation of Deezer Premium Subscription Hello, I terminated my Deezer Premium subscription a few months back. My account indicates that "I am currently benefiting from free services." However, despite this, I noticed a charge of $5.99 on my credit card from Deezer dated 6/18/18. I have requested the cancellation of the service, and as I no longer receive it, there should be no basis for any charges. Kindly refund the recent charge promptly and ensure no more charges are made in the future. Thank you, Jeff S.

I am incredibly displeased with Deezer for deducting money from my account without authorization. As a disabled senior citizen with health issues, this has caused me distress. I am prepared to escalate this issue to a legal entity or the media if not addressed. When I purchased an iPod for my husband last Christmas from Currys, I overlooked the Deezer offer mentioned on the receipt. While enduring heart problems and other conditions for the past six months, I instructed my son to ensure no unexpected charges from Deezer around February/March. To my dismay, £9.99 has been deducted from my debit card for several months without consent. I visited my bank to cease further payments to Deezer and will lodge a complaint today. It is alarming that Deezer possesses my bank details and unjustly withdrew funds. This practice must be exposed and rectified immediately. I urge Deezer to halt these unauthorized transactions and refund the entire amount deducted. I am Mrs. Ann F. Hill, and the card in question ends in [redacted]. The last deduction on July 9, [redacted], amounted to £9.99 under reference 40SQRLJO72G CD9234. I expect a prompt resolution to this distressing situation. Thank you, Ann F. Hill

I subscribed to Deezer on August 12, [redacted], and paid €99.90. I recently found out about the family subscription option and would like to switch to that plan. I am within the two-week cancellation period and would like to request a refund of the €99.90 as provided by law. I have not received any confirmation from Deezer yet via SMS or email. I haven't downloaded anything as I haven't logged in yet and have had trouble doing so. I would appreciate a prompt response from you. If you have any questions, please let me know as I am looking forward to using Deezer in some capacity. Best regards, RC [redacted]

Hello, I'm Shelley Lee. My father received a phone a year ago and hasn't used Deezer, yet he's being charged $10 monthly. Being elderly, he's unfamiliar with smartphones and doesn't know how to cancel. I've attempted to cancel but can't as he doesn't know his password and I live far away. I want to know if he can be refunded for the unused year. This situation is unfair to an elderly person. He wants to cancel but doesn't know-how. Please refund the charges to his debit card since there's no customer service phone line. Kindly contact me at [redacted] regarding his account. Thank you.

Hello Deezer, I own the songs that Tunecore sent to your store in 2[redacted]. I am requesting that you remove all of my songs from your store as I no longer work with Tunecore since August [redacted]. My songs were taken down from all stores because Tunecore did not pay me. Even though I stopped working with Tunecore, I see my songs are still available on Deezer. Please delete all my songs that were sent through Tunecore. If Tunecore is still selling my songs, it should be done legally as I am no longer associated with them. As the owner of these songs, I have the right to ensure that they are not being distributed without my consent. I put a lot of time and money into creating these songs, and it is important to me that I am properly compensated. If Deezer is interested in my songs, they should make a contract with me directly instead of going through Tunecore. I do not want Tunecore to collect any money from my tracks as I do not wish to work for free. Please take down my tracks from 2[redacted] that Tunecore sent to your company. I value fair compensation for my work and do not believe in working for free. Thank you for your attention to this matter. Sincerely, Pamela Alum

I recently logged into my online banking and discovered that I have been continuously charged for my canceled Deezer account throughout the past year. Despite canceling, the app now shows that it should be free, and my last invoice is dated [redacted]. I have been unable to reach out to you for some time, and even though I cancelled previously, charges have persisted. The support team mentioned they couldn't locate my account due to using an old bank card details from years ago. Yet, they continued to charge my new card. I've been facing financial losses due to this situation. Even the app's cancel subscription feature doesn't seem to work, forcing me to resort to this method of contact. My account email is [redacted]

I have been a Cricket customer for years and was previously a Cricket employee. I have been using the Deezer app for a long time, but recently it kept logging me out, asking me to sign back in. Today when I tried to log in again, it said my phone number was not linked to an account or that my account may have been removed for security reasons. I have four years' worth of songs and playlists that I don't want to lose. My account was linked to the phone number [redacted].

I've had a Deezer account linked to my Cricket phone number [redacted] for a year. It's billed through Cricket, but after getting locked out and starting a new account with my credit card, I realized I've been paying for two subscriptions: one through Cricket and one on my card. I canceled the card payment account today. Now I can't access my original account tied to my Cricket number. I don't recall the email or password but continue to be charged via my phone bill. Could you please guide me on how to regain access to my original account? Thank you.

I am frustrated by the problem with the app. Despite paying for it and using it for some time, I am now unable to make payments as the app claims my card is invalid. This issue needs urgent attention as it is causing inconvenience. After reaching out to my phone carrier, Cricket, they informed me that the app is experiencing difficulties. I am disappointed with the situation and would like a refund for my inactive subscription.

I need assistance with my subscription. The free trial was mistakenly canceled despite my card being charged $9.99. Numerous emails stating payment failure and cancellation were sent. I need to speak with a representative to resolve this before the bank intervenes. I have requested the bank to hold off their investigation until I reach out. I simply want the $9.99 refunded back to my card.

I realized that I forgot to provide my information. My name is Leslie Warner. My credit card ending in [redacted] was charged $9.99 for a Deezer account, which I never signed up for as I don't listen to music. This seems to be a fraudulent use of my credit card. I need this issue resolved. You can reach me at LeslieWarner62@gmail. My phone number is [redacted], and my address is [redacted] Guilford Rd, Apt A, Naples, FL [redacted]. Thank you.

I would like to cancel my subscription as I am unable to access my accounts. I have two accounts, one linked to [redacted] and the other accessed through Facebook using [redacted] I am unable to log in as I have forgotten the passwords, and my email accounts have been blocked, especially the school one. I no longer use Facebook and cannot access that account either. The subscriptions, each approximately £12, are being automatically deducted from my bank account. Due to some financial difficulties, I kindly request that both subscriptions be canceled. Thank you for your understanding. Regards, Chris M.

I recently noticed unauthorized charges on my account for the past two months. I have been trying to cancel your services but have been unable to find a way to contact your customer support team due to the lack of a visible phone number. I am planning to contact my bank to report these transactions as fraudulent and request a refund. It is frustrating that there is no clear process for cancelling subscriptions, making it seem intentional to prevent customers from cancelling. I will also be reporting this to the Better Business Bureau (BBB) to address this issue. I expect a prompt resolution and the return of the funds taken from my account.

I have a BMW ConnectedDrive Online Entertainment subscription that's valid until June [redacted]. However, starting in January this year, my subscription stopped working. BMW ConnectedDrive attempted remote fixes, but my Deezer connectivity still isn't functioning. When I enter my email and BMW ConnectedDrive password on Deezer, I encounter a "Password Invalid" message. Even creating a Deezer password leads to an "Account Status Not Valid" prompt. It seems Deezer doesn't recognize my paid BMW Online Entertainment Voucher. I'm hesitant to switch to Napster Premium as I preferred using Deezer Premium when it functioned correctly. It seems there's an issue with my account verification as a valid BMW Online Entertainment subscriber. Any help would be appreciated. Thank you, GM. Name: G. Mortali Email: [redacted] Phone: [redacted]

I have been a Deezer user for several years and have curated many playlists that are important to me. During a recent 24-hour road trip, I was dismayed to find all my playlists missing. Additionally, I discovered that I was on a 30-day premium trial without my consent. This situation has left me feeling violated and unsettled, as I have relied on Deezer without issues for years. I kindly request for my playlists and service to be restored to their original state promptly, as I have been a paying customer for quite some time. A phone call or contact number to address this matter directly would be greatly appreciated.

Hello, I've recently downloaded many songs on my mobile phone, and they've always worked well, especially when I go for walks with my dog or in my car. However, over the last two days, my Deezer app has been cutting out. I see an error message on my phone saying, "Error: Failed to play. The requested content is not loading." It usually works when I leave the house, but halfway through my walk, it stops. This is a new issue for me. Interestingly, when I return home, it starts working again. It's odd because I'm not using Wi-Fi; all the songs are pre-downloaded. My other phone, running on the same format, doesn't have this issue, but the problematic phone is the one I use for walking, and it's only been happening for the past two days. I would appreciate any assistance to resolve this matter. Thank you for your help. David