Deezer Customer Service Issues

Hi, I'm encountering an issue with my Deezer and mobile device. I have downloaded numerous songs, and until recently, everything worked perfectly. However, over the past two days, while walking my dog, the music stops and an error message pops up: "Error: Failed to play. The requested content is not loading. CANCEL RETRY." Strangely, the music plays fine at home, but once I leave for a walk, it stops halfway through with this unfamiliar message. This problem is new, as I've never experienced this in the years I've had the downloaded music on my phone. Your assistance would be greatly appreciated. Thank you, David.

I'm having trouble accessing my music on Deezer. I keep encountering an "Authentication SMS Problem" when I try to log in. After entering my phone number, I'm getting a "Password Not Updated" message. I reached out for help on 10-1-[redacted], but the only suggestion was to uninstall and reinstall the app, which I'm hesitant to do as I might lose some music. I've been a loyal Deezer customer for thirteen years and a Premium Subscriber. This recurring issue is frustrating, and I feel like the Deezer support team is not responsive. I would appreciate any assistance. Thank you.

I made two manual payments last month because my credit card was maxed out when you tried to withdraw the payment. I paid double, but one payment wasn't refunded. I can shuffle on my iPhone but not on my MacBook Pro. It's frustrating that there's no phone support. If this isn't fixed soon, I'll switch to Apple Music. Thank you, Justin E. Baker

I would like to add a family plan for two phones for $[redacted].99 instead of the $99.99 I usually pay. I received a free phone offer, resulting in a charge of $19.98, which has never been offered to me before. I am disappointed with the issue as I had to wake up at 4:59 in the morning to try to resolve it. Somehow, our Days Our Lives service was canceled, and I need assistance with that. My phone numbers are [redacted] and [redacted]. I have been a loyal customer since the beginning with Cricket, and I hope to continue this loyalty. I did not cancel my service. The bank confirmed the charges, and I need my Deezer music service on both phones restored as soon as possible. I believe there may be a mistake on your end, and I don't want any complaints filed against me. My family enjoys listening to music on our phones, especially my husband who works cutting power lines in disaster areas. I trust your company and hope you can resolve this promptly.

I have been using the email address [redacted] for my Deezer account, but it seems to be invalid now. I recently upgraded to the Deezer Family plan and forgot my password. Unfortunately, I am unable to receive a new password via email as I no longer have access to that email. I am logged in on my phone but unless I can get a new password sent to my new email address [redacted], I will have to cancel my subscription. I don't want to pay for a family plan if I can only use it for myself. My account number is [redacted], and my profile is under Hailey Staels.

Dear Sir/Madam, I have reviewed my payments to Deezer over several months and discovered that I have been charged twice. One payment of £9.99 directly through PayPal, and another £12.99 payment through the App Store on my iPhone. This has been ongoing, and I am seeking resolution promptly. I have evidence such as screenshots, records, and dates of the transactions. I urge someone from Deezer to contact me to address this issue. Failure to do so may result in reporting to trading standards and pursuing legal action to reclaim the overcharged amount. I expected to be billed for one account on one device, and the excessive charges are unacceptable. It is crucial to resolve this matter expediently. Yours Faithfully, Mr S.

I need help canceling my free trial with Deezer. I accidentally signed up and now want to cancel it before being charged. I followed the steps online but got stuck at "manage my subscriptions." It shows my free trial for Deezer Premium, which ends on 25/11/19. It says I won't be charged unless I subscribe, but I am not interested in subscribing. Please assist me in canceling my free trial as soon as possible. Thank you.

I recently purchased the family plan, and when I tried to transfer my son's playlist, I realized it requires a computer, which we don't have. After struggling with this, I gave up and resubscribed him to his original plan. I was hoping Deezer could assist me in transferring his playlist to the family plan and canceling his individual subscription, with a refund of $**. I've spent $** just so my son could listen to his music while waiting for my subscription to end. I upgraded to save money, not spend more. Can you help me with this issue?

Dear Support Team, I wanted to bring to your attention an issue I experienced while using Deezer this morning. My music was interrupted multiple times by an advertisement for a family membership, despite being a premium member without a family to add. I have consistently opted out of the family membership, but the reminder keeps appearing. This interruption not only disrupts my listening experience but also leaves me hearing my own singing, which is not my preferred sound. I kindly request assistance in resolving this matter as it is affecting my enjoyment of the service. Thank you for your help.

Good morning, for some months now, I have been receiving double charges on my bill from you, one for TIM, and the other for the regular email, even though I had canceled the regular one when I signed up for TIM because it's my data-free carrier. Then, when you had some issue with TIM, you started charging me for the regular Gmail account without my consent. I let it be, but now that TIM is back, you are billing me for both accounts. I canceled the Gmail one, but then you canceled both accounts instead of just one. I like Deezer, but I am quite upset with the situation. If we don't resolve this, I may have to cancel. I am requesting a refund for the unnecessary extra charges before I decide whether to cancel or take my bills to Procon. Thank you!

I am currently facing issues with my Deezer Premium subscription. It automatically deducts payment from my card, but I am unable to log in or use my phone number for authentication. Consequently, I lost [redacted] songs from my favorite playlist. Despite creating a new playlist, I am once again prompted to resubscribe. This cycle is frustrating, and I cannot access my current playlist. My name is Gary C., and you can reach me at [redacted]. For further correspondence, my email is [redacted]

I recently had to change my Gmail on my phone due to it being hacked. I have already provided my credit card information and I'm on a trial with your service. I am struggling with transferring the app to my new Gmail account where I have my downloaded music and created Channel. I am unable to find customer support contact details. Could you kindly assist me in resolving this matter?

Hi, I am currently on the family plan. Lately, I have noticed that some songs have stopped playing properly on Deezer. The audio is all mixed up, and this issue seems to be getting worse. Even after attempting to play them again, the songs remain messed up and do not work correctly. My partner's profile is experiencing similar problems, and he is frustrated with the situation. He feels it is not worth spending money on a service that isn't functioning correctly. As a result, we are considering switching to other music streaming options like Spotify or YouTube Music. I kindly request a refund for my last few payments and a resolution to these ongoing issues. I used to enjoy Deezer, but the current situation has left me very disappointed. Thank you.

I've been charged £9.99 for Deezer for over a year now, but it's still showing as a free account and asks me to subscribe. I can't cancel the subscription because it says I'm not subscribed, yet it keeps taking the payment each month. I need this resolved today. I'm starting to believe it's a scam and I'm very frustrated with it. If Deezer doesn't stop deducting £9.99 monthly from my account today, I will take further action.

Hello, my name is Aleksandar Pavlovic. Everything was fine until today when I woke up and opened Deezer. For some strange reason, it asked me to use my Telenor subscription code. I entered HWG250XL13 and then it asked for my email. I used my email [redacted] and tried my usual passwords, but none worked. I clicked to reset my password, then logged in to find a strange account with only 19 favorite songs. I had over [redacted] songs in my account. I'm confused and stressed because I can't find my original account with all my songs. Please help me find it. I can provide details like my subscription code and favorite artists. My username is ludipacke, and my Instagram is pavlovica4, where I often share songs. Please, Deezer, I really need my account back. I don't remember the PIN, like most people. How can I recover my account? My device is an Honor 8X.

I have encountered two significant issues that need immediate resolution. Firstly, on Monday, January 27th, I faced difficulties accessing my Deezer premium account despite having had a premium subscription for some time. I was prompted to sign up again, resulting in a deduction of £12.99 from my account. However, all my music was gone. To add to my frustration, the response I received was in French instead of English when I reached out about this problem. Secondly, this morning, I discovered that another £12.99 was withdrawn from my bank account by your service. This is completely unacceptable, and I urgently need you to rectify this situation. I request that my account be restored, my music retrieved (some tracks have been downloaded again), and the additional £12.99 refunded promptly. Furthermore, I hope that any future correspondence will be provided in English for better understanding. Having accessible phone support would greatly simplify matters, as the single number I found is not reachable.

Hallo, ich versuche, diese App auf meinem neuen Handy zu starten, aber das Passwort, das ich mir aufgeschrieben habe, funktioniert nicht mehr! Die Seite scheint zu modern für mein altes Handy zu sein und ich kann das neue Passwort nicht aktivieren. Wie komme ich jetzt an mein Passwort auf dem neuen Handy? Meine registrierte E-Mail-Adresse ist [redacted] Ich heiße Frank T. und wohne in Wuppertal. Bitte helfen Sie. Liebe Grüße, Frank.

I utilized the chat feature on your website to speak with a customer service representative. Unfortunately, the information provided was contradictory and confusing, leaving me feeling frustrated. The problem arose when I received an email notification from Deezer stating that my student status would expire in 5 days. Upon attempting to renew, I discovered that my college was no longer listed as an option. During the chat, I was informed that my college may have ended its agreement with Deezer. Despite attempting to request my college be added back, it was confirmed that my college was ineligible. Subsequently, I decided to switch to Apple Music. I informed the representative of my decision, canceled my Deezer subscription, and was later informed that my student status was still active and would renew next month. This conflicting information left me perplexed. Ultimately, the representative mentioned that there was no way to reverse the cancellation and that Deezer student subscriptions were a one-time offer. I have saved the chat transcript for reference and would appreciate clarification on this matter. Thank you, S. J.

I have been using Deezer as a free user for a while, but recently tried the Premium version for a free trial of three months. However, the trial ended in February without any notification about the subscription continuing at $9.99 per month. I tried to pay using Google Play, but it reset my music list. I am wondering how I can recover my old playlist and how to pay for the subscription through in-app purchases. When I sign in, my music list is missing.

I have a Fitbit Versa 2 that I purchased in September [redacted]. In the past, I downloaded Deezer from the list of approved apps and used the free basic version. However, to my surprise, I noticed a $9.99 charge on my debit card on February 7th, which I did not authorize. I have not used Deezer since initially installing it on my watch. I am currently at my bank attempting to resolve this issue. If I am unable to obtain a refund for the unauthorized charge, I will proceed with disputing it through my bank. Thank you, Andi Bergman.