I ordered a red jumper from you and a dark tan jumper was delivered. Dark tan is of no...

GetHuman2215451's customer service issue with Debenhams from February 2019

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The issue in GetHuman2215451's own words
I ordered a red jumper from you and a dark tan jumper was delivered. Dark tan is of no use to me. Having paid £*.** for this delivery when I called into the post office today to return this item to you it was to cost me yet another £*.** to return it to you.**Since this was a Debenhams mistake sending to wrong item to me surely I should not be expected*To pay this return post charge.**???????**S. O'Neill **You are asking for an Email address that I will give you, however there is a time limit for returning this item therefore I appreciated you coming back to me a.s.a.p.
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Debenhams

Customer service issue
Reported by GetHuman2215451
Feb 15th, 2019 - 8 mons ago
I have an issue with Debenhams too
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Seen by 2 customers so far
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Items needed
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Timeline
GetHuman2215451 started working on this issue
Feb 15th 5:48pm