My order was sent to the wrong address yesterday and ASOS managed to solve the problem...

GetHuman-kayfacee's customer service issue with DPD from December 2018

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My order was sent to the wrong address yesterday and ASOS managed to solve the problem, by changing where to send my order. I was told today I would receive it. But I have had no update or notification stating when to expect it today. I've tried contacting DPD all day and had no reply. I even tracked it all day and the tracking hasn't updated except saying it arrived at the depot. But nothing else. It's not a cheap order so I would appreciate some response as I am worried what has happened.
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DPD

Customer service issue
Reported by GetHuman-kayfacee
Dec 5th, 2018 - 2 mons ago
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GetHuman-kayfacee started working on this issue
Dec 5th, 2018 4:04pm