Hi I either Option A need to apply a coupon code SAVE** to save **% my entire order. I...

GetHuman-krissyco's customer service issue with DHGate.com from January 2019

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The issue in GetHuman-krissyco's own words
Hi I either Option A need to apply a coupon code SAVE** to save **% my entire order. I forgot to enter the code before completeing my order. I either need someone to email me at *****@***.com or call me at ********** with the discount price fixed in my total order price or I need you to immediately cancel my entire order. I placed the order at *:**pm alaska time today ****** it is currently at the time of this message I am sending now at *:**pm alaska time on ******. If you cannot apply the coupon code for the **% off my entire order with my coupon code that I forgot to enter at checkout (SAVE**) I need and want and am requesting you to immediately cancel my entire order and not charge my card. If you have charged my card already and cannot do the coupon code COMPLETELY IMMEDIATELY CANCEL MY ENTIRE ORDER. I made my order online about ** minutes ago and your live chat agents did not reply to many question on both of my chat attempts with you "agents" also a phone number isn't listed to call and resolve my issue that was very unhelpful. You may be helping your customers more efficently with staff that answer your questions on live chat also you should provide a phone number for customer service because your site faq does not help or provide any answers nor solutions to cancel my order online nor get help anyway from your staff. Please help by applying the coupon or cancel my order now Thank You, Kristine Underwood

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DHGate.com

Customer service issue
Reported by GetHuman-krissyco
Jan 2nd, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4562 others
0 customers following this

Timeline

GetHuman-krissyco started working on this issue
Jan 2nd, 2019 6:18am

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