DHGate.com Customer Service Issues

I purchased the black Mag shoes, but they have not arrived yet. The website stated that they would arrive in 4 days when I placed the order. Below is the email confirmation I received from DHgate regarding my order.

Hello, I am A.H. I recently purchased a watch from your website using a friend's account and my debit card. After the purchase, the payment was debited from my bank account. However, when my friend tried to log in later, there was a request for additional payment verification which seemed suspicious. Upon contacting my bank, they informed me that this was unusual and raised concerns. They requested a specific code or a photo of my debit card for verification, which seemed unorthodox since the payment had already been made. The total amount for the purchase was approximately $[redacted] before taxes. I urgently need assistance with this matter as my main priority is receiving the watch I ordered. Please contact me promptly. Thank you.

Hello, I am Keisha Parker. You can reach me at [redacted] or via email at [redacted] I recently purchased two dresses for my matrons of honor from OurFreedom, and my account numbers are [redacted]02 and [redacted]45. Upon contacting OurFreedom, I was informed that Dhgate is responsible for issuing my full shipping refund since I have returned the dresses. Unfortunately, I must express my utmost frustration with OurFreedom. The dresses arrived on Memorial Day (around May 28th), and despite my efforts, I encountered difficulties in receiving my refund. The dresses were far from resembling the custom fit I expected; one was excessively large. Consequently, I returned both dresses. While I have received a receipt for one dress, my full refund is still pending. With my ceremony scheduled for Saturday, August 25, I am anxious to resolve this matter promptly.

I placed an order on DHgate and paid for it, but it's still pending payment verification. I reached out to the seller for more information on why I don’t have a tracking number. They said my order needs verification and asked for a copy of my card's front and back. I felt uneasy about this request, so I covered half of the numbers and ccv and sent the details to [redacted] After informing the seller, they advised me to wait for confirmation before shipping. It has been 24 hours, and I have yet to receive any confirmation. I am concerned and seeking assistance. If I don't get a confirmation soon, I will have to notify my bank and report this website for suspected scam and fraud.

Many individuals have unfortunately fallen victim to this company's scams. It is disheartening to see how customers have been mistreated. This situation is not to be taken lightly. I reached out last week seeking resolution but have yet to receive any helpful responses. I have also tried contacting other platforms through email with no success. I regret not conducting thorough research before purchasing dresses for my granddaughter for important occasions. The behavior of this company is immoral, indecent, and incredibly harsh. Numerous individuals have suffered financial losses. This deceitful behavior must cease, and it is necessary to involve relevant authorities beyond just informing certain government agencies. Refunds should be issued to all affected customers, as I refuse to bear this financial burden alone. Wasting money is not an option for anyone. Your actions are deplorable and must be rectified.

I purchased a lace overlay from your store. After waiting for three weeks without receiving it, I had to pay an extra $20 for express shipping. When the overlay arrived, it was the wrong size and had pearls all over it, unlike what was shown in the picture. I am requesting a full refund and a return label to send it back. My name is Lydia M. I do not have a tracking number, but you should be able to find my order under my name.

Good evening, I recently received the shoes I ordered after waiting for nearly three weeks. Unfortunately, I was very disappointed to find a significant scrape on one of the shoes. This imperfection is unacceptable and does not meet the standards I assured my customer they would receive. The large dark scrape appears to have been covered with white paint. As a result, I cannot sell these shoes to my client who expects a flawless pair. I am requesting a full refund or a replacement pair of shoes that are in perfect condition. Despite this issue, I appreciate other aspects of the shoes. If this matter is promptly addressed and resolved, I am willing to consider ordering from your company again. However, if not resolved, I will seek a new supplier for my wholesale purchases. I am giving you the opportunity to rectify this problem before writing a review, but I expect a prompt response. Thank you.

Hello, I placed an order for a cordless microphone with Order No. [redacted]34 and paid approximately Rs. 21,[redacted]. According to the information on the DHgate app, it was shipped via Yanwen partner with tracking number UE[redacted]33YP. However, it seems to have been delivered to the wrong place and city, and to the wrong person. I have not received the item yet. I reside in Uttar Pradesh, but the delivery mistakenly went to Chennai, Tamil Nadu. This discrepancy is concerning as I come from a humble background and had to save up for this purchase, choosing DHgate over AliExpress for the product. Please assist me in resolving this issue. I am eagerly awaiting your prompt response. Thank you, Best regards, Raghu Uttar Pradesh, India

I recently placed an order for 4 pairs of Nike Huaraches from DHgate. The order number is [redacted]48 and I ordered them on September 6, [redacted], at 21:57. I have only received one pair so far, the purple and white Nike Huarache, but I'm still waiting for the remaining 3 pairs. I got a package today with a pair of Nike socks that I did not order, and I'm unsure how to track the rest of my order. I want to receive the triple white, [redacted] Huaraches 3 Ultra, and the Red and white Nike Huaraches I mentioned. I also received an email stating they did not have the color I selected for one pair and asked me to choose another, which I tried but couldn't complete. The missing pair has order number [redacted]47 in color 5. Could you please assist me in getting the remaining 3 pairs of Nike Huaraches?

I ordered a slipper on September 15, [redacted], and received order # [redacted]51. I paid $92.58 with DHL shipping. The tracking number provided is [redacted]. The seller mentioned that customs are holding the order, but they have not responded to my queries about a refund. I attempted to file a claim for a refund but used the wrong tracking number. The situation is pending until the 30th. I checked my shipping history, and everything seems fine, but I am still waiting for my refund.

Last week, I ordered a pair of Jordan 13 Retro Flint sneakers on the site. I wasn't a member at the time and signed in with Google for the purchase. After entering my card details and billing address, I got a confirmation. But now, when I try to view my order, I see a "network anomaly" error, and I can't track my order. I didn't receive the email notification either. I hope to get this resolved as I don't want to think my payment was wasted. This was my first purchase on the site, and I want to continue shopping there. Thank you.

I purchased a camo wedding dress from DHgate for $[redacted]. Although the payment went through, I have yet to receive the dress. My wedding is on October 15th, and I need the dress by then. I also ordered 3 camo vests with ties, which have arrived, but the dress I ordered weeks before still hasn't. There was supposed to be a confirmation email with the tracking number which I never received. I couldn't find a contact number for DHgate, only negative reviews. I feel like I've been scammed out of $[redacted]. Talking to someone on the phone would be more helpful than typing emails. I regret not reading reviews before making the purchase.

I am experiencing difficulty accessing my account due to an error with my email. Despite contacting the safety center, I have not received a response. Following your advice to uninstall and reinstall the app to resolve a previous issue, I now find myself locked out of my account. I am unable to change my password as the system does not recognize my email address. It is crucial for me to regain access as my credit card details and personal information are linked to my account. I have made numerous attempts to reach out for assistance through various channels, including messaging the safety center and attempting to reset my password to no avail. I urgently need to retrieve my account to access important orders and prevent any financial loss.

Hello! I'm Nathalie and I'm facing an unresolved issue with my order through customer service. The item number is [redacted]30. I purchased six bridesmaids dresses from this seller over three months ago, but upon receiving them, the sizes were incorrect. After contacting the seller, I agreed to pay for the return shipping for an exchange. The seller received the returned dresses, confirmed it, but has since stopped communicating with me regarding the exchange. I contacted customer service, and they advised me to inform the seller about the refund amount I was seeking. I asked for a $[redacted] refund but emphasized that I needed the dresses more than the money. The seller agreed to send the dresses by the 10th but has not provided a tracking number, and his recent response was unsatisfactory. I have proof of all our interactions and the return receipt. I'm left without the dresses or a refund, and I'm requesting DHgate to intervene and ensure the seller fulfills the promise of a refund or delivers the dresses. Dishonesty in business dealings is unacceptable. I can provide evidence of the situation if needed.

I have not received my order of 2 Kubeen fat bikes, order number [redacted]92. The tracking number provided was fake, and the package was mistakenly delivered to a different country. Despite informing DHgate that I did not receive my items, they still released the payment to the company. The reviews for Kubeen clearly show that they have scammed many people, with DHgate enabling them by releasing funds for undelivered items. Even though we lack physical evidence to file a dispute, the tracking details reveal the false postcode used for delivery. The package was sent by Royal Mail, a service that does not handle packages over 30kgs, pointing to a scam. DHgate is aware of these fraudulent activities but continues to support them, which is unacceptable. I am requesting a full refund of $[redacted].60, and DHgate should take action against Kubeen for their deceitful practices.

I purchased a pair of boots for $[redacted] and received a message from the seller later informing me they were out of stock, despite still being advertised. I requested a refund, but the seller insisted I choose an alternative item. I only want what I originally ordered. After explaining this, the seller stopped communicating with me. I have been getting automated responses from DH (Dear Husband) and no response from the seller. I urgently need a refund or the boots I paid for weeks ago. Your prompt attention is appreciated.

I placed an order for a wedding dress in early September and experienced numerous delays and issues regarding the shipping deadline, which kept changing. Despite my complaints and clear communication about the specific dress I wanted, the shipment arrived late on October 16th via FedEx, and the dress was damaged. The seller's proposed solution of refunding only $[redacted] out of the $[redacted].67 I paid is unacceptable to me, especially considering the circumstances and the inconvenience caused. I am disappointed and in urgent need of a resolution to get another dress for my upcoming pre-wedding pictures. This situation has caused me unnecessary stress and disappointment. I have dealt with other sellers without any problems, but this experience has made me lose trust in this particular seller. Their handling of the situation, including the undervaluing of the dress and the shipping issues, has left me feeling unheard and dissatisfied. I am seeking assistance and a fair resolution to this matter promptly. Thank you. — D.P.

I placed an order for four dresses with your company. I was assured they would arrive before my wedding. Unfortunately, they were shipped out only a week before the event. By the time the dresses arrived, which was four days after my wedding that I had to cancel, I discovered they were the wrong color. Despite confirming the color I wanted before ordering, I received red dresses instead of the burgundy purple (color number 77) I had selected. I am extremely disappointed. When I requested to return the dresses for a refund, I was denied. I am no longer willing to be accommodating about this issue. I do not want these incorrect dresses.

I recently purchased 5 watches from your company, but they were mistakenly delivered to various locations instead of Richmond, Indiana where I reside. The addresses show delivery to Washington State, Florida, New York (specifically Brooklyn), and San Francisco. Unfortunately, when attempting to file a complaint on your site, I encountered issues entering the tracking order numbers. Moreover, I am concerned that payment has been released from my bank account to these seemingly fraudulent stores advertised on your platform. The stores appear to have ceased operations shortly after receiving payment. I urge for a prompt full refund for the watches. My next course of action will involve informing my bank about the unauthorized transactions and seeking assistance from the Better Business Bureau. Your policy promises a refund for unsatisfied customers, and given the delivery mishap, I trust this matter will be resolved swiftly.

Hello, I was informed that my package No. [redacted]23 was delivered on 20/10/[redacted]; yet, I have not received it. Please resend the package or issue a refund. Unfortunately, I am unable to log in as I have forgotten my password. Despite requesting multiple times for it to be reset, I have not received any response. Kindly assist. Thank you, M. Pierre CERVERA