not fixed or attended to yet

GetHuman-brendadt's customer service issue with DHGate.com from November 2018

19 views | 3192 similar | 0 following
Help with my DHGate.com issue
GetHuman-brendadt's next move: find and follow the right step-by-step guide.
DHGate.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-brendadt will need to dig through the advice provided by DHGate.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-brendadt can let us know if they help or not.
The issue in GetHuman-brendadt's own words
Order a pair of shoes ... I ordered a pair of shoes.I recieved a email on **-*-** stating that the shoes passed customs and are in my country.On **-*-** I got an empty package not even big enough to hold a pair of shoes.I paid almost **.** for my shoes i didnt recieve. I either want a refund or the exact shoes i ordered sent.I would like this package tracked.It was left in my mailbox.Shoes would never fit in a mailbox.Im very upset.Waited almost * weeks for an empty bag,not even a box which shoes normally would come in but a bag! Please rectify this ASAP.I want my shoes I paid for.
I receicved an empty package
I want my shoes or refund ASAP
First order.I expected to recieve the shoes i ordered as described or a total refund
Dispute but unable to send pics with it
How GetHuman-brendadt fixed the problem

We are waiting for GetHuman-brendadt to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get DHGate.com's attention and get better help faster. Tap below to get started.
Having DHGate.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-brendadt fixes it.
This email address isn't valid

DHGate.com

shoes Order
Customer service issue
Reported by GetHuman-brendadt
Nov 10th, 2018 - 3 years ago
Fixed
Seen by 19 customers so far
Similar issue to 3192 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-brendadt started working on this issue
Nov 10th, 2018 1:17am
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 12:40pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 12:46pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 12:46pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 1:45pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 1:49pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 3:03pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 3:07pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 3:08pm
GetHuman-brendadt indicated the issue is not fixed yet.
Nov 10th, 2018 3:08pm

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies